Zoo di Napoli

Clean property close to the train and bus station. We were checked in right away (which was nice as we were tired from the trip) and placed in a "large", renovated room, away from the main street and the train tracks (but please know some of the rooms in this hotel are dated and overlook active train tracks. Our friends were placed in these rooms which was an unpleasant surprise). Unfortunately, from the moment we walked into our room we identified that the toilet was not working properly. We informed the front desk and the cleaning staff multiple times, but nothing was done about it. Needless to say our entire stay (10 days) we had to be strategic about when to use the toilet, as 2 people could not use it back to back; we had to keep the bathroom window open at all times, as there was an on and off sewerage smell; and had to listen to the toilet running non-stop (I guess this was extra motivation to not spend too much time in the room :). Another dissapointment was when we were told that the gift my local friend left for us at the front desk was lost. We did not even receive an apology. We are not sure if we arrived too early in the season (we visited in March which is considered off season) and they not ready for guests, if we simply got unlucky, or the quality of the hotel is not as advertised.

Loved the location and resort feel and the food was great