5 Star Hotels in Bourton-on-the-Water, Cheltenham

"Lovely Friendly staff. Accommodating with room change. Good very good and nice size portions. Gluten free fish and chips was amazing. Only minor downs, No gluten free biscuit in room as promised. No exchange of gluten free bread with starter (wasn’t hungry enough to ask, I’m sure they would have brought if asked) Bathroom, walls looked very wet and paint peeling off. "

"The room was above the bar area and you could hear loud talking late into the early hours"

"Excellent breakfast offerings."

"This is a very pleasant place. It is tastefully decorated and the bar offers a lovely space to grab a drink or a coffee at the end of the day. The breakfast area is elegant and overlooks the green back garden. My room was underground. It wasn’t dark but I could hear the cars that parked nearby and people walking on the road. However since this is a generally quiet area, this was not a major problem. The shower cubicle in my room needed maintenance because the water did not drain well. Otherwise...

"It is a beautiful hotel with a great history. All the staff were great. Lovely breakfasts. We were there 4 nights and had one dinner there which was great. We wanted to explore Cheltenham the other nights. Only hiccup was on our third day as elderly we decided to make use of the hotel first class facilities (out door heated swimming pool etc) and the most beautiful and comfy lounge. And although our room was empty at 10am , housekeeping did not service it until 3pm in spite of requests. "

"Charming and lovely property and owners. Our room was so comfortable and elegant that I'm considering decorating one of our bedrooms to match. Tiny little touches like fresh cookies each day and returning to our room with soft music playing on the radio elevated the experience. I wish that we could have stayed longer, and we will definitely come back. We enjoyed the breakfast, what a great way to start the day! The tasting menu and service at dinner was exceptional. We will definitely be back!"

"Staff very friendly, rooms quaint, larger than expected; however, beds smaller (double) and rooms a bit warm. "

"Not all rooms are as indicated in the photos. We booked a Deluxe Room based on the photos on the website. Upon arrival we were given a room with low ceilings and only a few beams. We requested the room, as shown on the website, which is called the Early and they did move us to that room. The second night we had no heat in the room and it was cold. The manager came up and said he’d contact maintenance. After a while we went to check on things and told that maintenance was not attending that...