Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Escape to paradise where pristine beaches meet crystal-clear waters and world-class dining options abound.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
Smart TV, table football
On the beach, white sand, free beach cabanas, sun-loungers
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The price is €491
includes taxes & fees
22 Jan - 23 Jan

Room options

Available filters for rooms
Showing 25 of 25 rooms

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 2 min walk
  • Iberostar Cancun Golf Course - 8 min walk
  • Aquaworld - 18 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬7 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury all-inclusive property near Iberostar Cancun Golf Course
Located close to Delfines Beach, Hilton Cancun Mar Caribe All-Inclusive Resort provides a swim-up bar, a beach bar and a rooftop terrace. This property is a great place to bask in the sun with a white sand beach, free beach cabanas and beach massages. Treat yourself to a deep-tissue massage, a body treatment or a body wrap at The Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), luggage storage and beach umbrellas
  • Games, outdoor furniture and concierge services
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 540 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and free cots/infant beds
  • Free toiletries and hairdryers
  • Smart TVs with cable channels
  • Mini fridges, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 80 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 22 Jan 2025 start from €491.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun Mar Caribe All-Inclusive Resort pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 80 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Checkout is at noon. Late checkout is available for USD 500 (subject to availability).

Does Hilton Cancun Mar Caribe All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 25 per person applies.

Are there all-inclusive benefits at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, yoga classes and more.

Where is Hilton Cancun Mar Caribe All-Inclusive Resort located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1305 out of 2212 reviews" "
Rating 8 - Good. 491 out of 2212 reviews" "
Rating 6 - Okay. 233 out of 2212 reviews" "
Rating 4 - Poor. 99 out of 2212 reviews" "
Rating 2 - Terrible. 84 out of 2212 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelina, Coon Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Staff make you feel like family!
Stayed 6 nights in Jan 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Amenities
The staff and the property was wonderful. I'm gonna make this my go to place
Stayed 7 nights in Jan 2025

2/10 Terrible

arsinoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like that the canpy beds along with all cushions have stains on them. In the enclave area, no tables cleaned and pool had dirty water along with mold in pool.The night time entertainment is the sane people that are staffed with the hilton. Buffett so small for the size of the hotel. Very disappointing. A lot less expensive hotel have better amenities and way better entertainment.
Stayed 5 nights in Jan 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
We love this facility everything we needed we provide!
Stayed 3 nights in Jan 2025

6/10 Okay

Amar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Shawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not enough Bartenders. Always waiting. Dont like that youvhabe tobreserve for dinner. If they are full then your out of luck. NO sportsbar. Everything is done at 11pm. No drinks. Ive been to other family resorts. But this is a first. The lights on as high as possible during tbe evening in the lobby. Horrible ambiance. Made it feel like morning and really killed the vibe at the lobby bar. Would never go back.
Stayed 6 nights in Jan 2025

4/10 Poor

phoolmatie

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
When we first arrived I was disappointed because the resort looked nothing like the pictures on line. Our first 3 days at the property I spent a lot of money upgrading rooms and packages. We even took a cabana for 2 days and everyone in my party used the spa. We ended up booking an excursion for a private party on a catamaran thru the hotel. On the way back the catamaran broke down and we were stuck in the middle of the ocean for 3 and half hours. After about 75 minutes a boat came by and tugged us half way back, then a second boat pulled us the rest of the way. When we arrived back at the dock we had issues getting transportation back to the hotel and ended up spending more money getting a taxi back to the hotel for my party of 10.When we got to the hotel it was after 830pm and I went to concierge to explain what had happened and ask for assistance with dinner reservations since I missed what I had booked. I was advised it was my responsibility to go to each of the 4 restaurants myself and figure it out. After none of the restaurants could accommodate me I went back to concierge and explained that I was at my wits end and about to cry she just gave me a blank look and I walked away. When addressed with the supervisor the next day all I got was I am sorry. I ended up having to pay for dinner that night and was very surprised the hotel did not offer to reimburse at least a part of the expenses for that nights meal since they saw how money I was spending on additional items.
Stayed 4 nights in Jan 2025

8/10 Good

Jong, beverly hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Mariia

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Jan 2025

8/10 Good

richard r

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and clean. Like that it is quiet at night.Food choices were typical- always something. Love the 24 hour coffee shop.
Stayed 4 nights in Jan 2025

6/10 Okay

po hsien

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dining is restrictive. There’s only 3 restaurants Buffet. And all the restaurant only open on night time so in the morning there’s only buffet for breakfast lunch. Resort is relatively small and can be tough to line up for food. Staff are neutral at best, we see a lot of them on phones during shift. Average cleaness in the public washroom as well. We visited on January which isn’t peak season and the service is still subpar at best.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time here! Food was amazing, staff was amazing & the beach was beautiful!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely stunning. I would stay here every year if I could.
Stayed 3 nights in Jan 2025

8/10 Good

Sunghye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good! Food was good and staffs were really nice. The only thing I would like to say is that they have not many options for seafoods restaurants
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert, Kincardine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great resort! Everyone was very friendly and welcoming! The food was very good and lots of different options! The service was excellent from restaurant to room service and checking in fast and easy! We had a great time at all the entertainment options and the staff doing the pool side games and exercise times were so much fun! We stayed a week and used the enclave service which was worth the extra money! I will stay there again
Stayed 7 nights in Jan 2025

4/10 Poor

Navkiran

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good option for all inclusive
Stayed 6 nights in Jan 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good staff. Limited restaurant options for the size of the hotel, inconsistent restaurant reservation process
Stayed 10 nights in Jan 2025

10/10 Excellent

Bibek

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome customer service. Had a great time
Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 4 nights in Sep 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family entertainment during the night and day with also a quite spot to hang on the beach. Staff super friendly - and the resort is newly renovated and nice -- everything was very clean, good food!
Stayed 7 nights in Jan 2025

10/10 Excellent

Melvin James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family vacation
Stayed 7 nights in Dec 2024

10/10 Excellent

Malene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Seoyul

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staying at an all-inclusive Hilton in Cancun was the worst experience. Except for the buffet, all the restaurants required reservations, and you could only book one restaurant for dinner per day. Even though it was an all-inclusive, I was constantly hungry. For someone like me who doesn’t drink alcohol, this was a nightmare. If you’re okay with filling up on alcohol, it might be fine, but otherwise, it’s terrible. The food at the restaurants was worse than street food, and everything was excessively salty. They added so much salt that it made my mouth feel bitter—I even wondered if they did it on purpose to stop people from eating more. I booked the best room available, expecting a great experience during my 4-night stay, but I deeply regret it. If you’re considering staying at Hilton, I strongly recommend looking elsewhere. Hilton is a waste of time and money. This was such a disappointing experience, and I will never return. Writing this review is the only way to express how frustrated I feel.
Stayed 4 nights in Jan 2025