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Melia Casa Maya Cancun All Inclusive

4.0 star property
Escape to a luxurious haven where turquoise waters meet powdery white sands. Dive into adventure or simply unwind by the pool.

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Down duvets, minibar, soundproofing, iron/ironing board
2 outdoor pools, pool umbrellas, pool loungers

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Housekeeping
  • Air conditioning
  • Laundry
The current price is €408
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for The Level, Suite, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Sofa bed - double
Down duvet
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

Down duvets, minibar, soundproofing, iron/ironing board

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
2 bedrooms
Down duvet
  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Bathrobes
Hairdryer
Minibar
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Melia Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Hairdryer
Private bathroom
Bathrobes
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Terrace/patio

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Bathrobes
Hairdryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Down duvet
Hairdryer
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Terrace/patio

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Separate bedroom
Down duvet
Bathrobes
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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The price is €376
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About the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 15 min walk
  • Playa Tortugas - 2 min drive
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Upscale all-inclusive property near Langosta Beach
Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle and a poolside bar. With a white sand beach, sunloungers and beach volleyball, this property is the perfect place to soak up some sun. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature local cuisine and more. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • A local area shuttle, a TV in reception and a 24-hour front desk
  • A porter/bellboy, beach towels and smoke-free property
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 260 rooms have comforts such as air conditioning and bathrobes, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Showers, free toiletries and hairdryers
  • 55-inch HDTVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on 24 Feb 2025 start from €400.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Casa Maya Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Casa Maya Cancun All Inclusive?

Self-parking is free at this property.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Casa Maya Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee.

Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Melia Casa Maya Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

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Melia Casa Maya Cancun All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 7 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 3 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 5 out of 20 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Mariel

Small resort great for small kids limited food options and not a ton of staff but good experience overall
Stayed 3 nights in Feb 2025

10/10 Excellent

Suleidy

Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
Stayed 4 nights in Feb 2025

2/10 Terrible

BASSEM

Liked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

4/10 Poor

Albin

Liked: Amenities
Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Stayed 7 nights in Jan 2025

2/10 Terrible

Paula

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Stayed 3 nights in Dec 2024

2/10 Terrible

Chintan

Disliked: Cleanliness, staff & service, property conditions & facilities
I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Stayed 3 nights in Dec 2024

2/10 Terrible

Yuwei

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Stayed 7 nights in Dec 2024

10/10 Excellent

Charles Paul

Stayed 7 nights in Feb 2025

10/10 Excellent

Digna

Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Stayed 9 nights in Jan 2025

10/10 Excellent

Nicholas

Stayed 7 nights in Jan 2025

10/10 Excellent

JORGE DE LA PEÑA

Stayed 2 nights in Jan 2025

6/10 Okay

tiffany reynolds

Stayed 1 night in Jan 2025

6/10 Okay

Jessica

Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge alberto

Stayed 3 nights in Jan 2025

8/10 Good

Noemi

Stayed 10 nights in Dec 2024

4/10 Poor

alaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

2/10 Terrible

Ajay Kumar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Ernesto Sandoval

Stayed 5 nights in Dec 2024