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Iberostar Selection Cancún - All Inclusive

4.5 star property
Luxury resort on the beach, with 9 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Cancún - All Inclusive

9 outdoor pools, pool umbrellas, pool loungers
9 outdoor pools, pool umbrellas, pool loungers
Free minibar, in-room safe, desk, laptop workspace
Aerial view
32-inch LCD TV with cable channels, TV

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Spa

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • 59 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 1 Double Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 89 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 89 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 5 min walk - 0.5 km
  • Cancun Interactive Aquarium - 12 min walk - 1.1 km
  • La Isla Shopping Mall - 12 min walk - 1.1 km
  • Aquaworld - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬6 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Luxury all-inclusive resort near La Isla Shopping Mall
Consider a stay at Iberostar Selection Cancún - All Inclusive and take advantage of a golf course, free water park access and a swim-up bar. This resort is a great place to bask in the sun with a private beach, beachfront dining and a beach bar. Indulge in a massage, a body scrub and a facial at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 9 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A 24-hour front desk, beach towels and multilingual staff
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 426 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free stocked minibars and free WiFi. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LCD TVs with cable channels
  • Childcare services, coffee/tea makers and daily housekeeping

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • American Bistro
  • El Laguito
  • El Maguey Restaurant
  • La Horma
  • Naga Hibachi

Things to do

  • 18-hole golf course
  • 2 spa tubs
  • 9 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Optional golf privileges
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 108,996 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

Does Iberostar Selection Cancún - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Iberostar Selection Cancún - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Selection Cancún - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Iberostar Selection Cancún - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Iberostar Selection Cancún - All Inclusive?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Does Iberostar Selection Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Iberostar Selection Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, water fitness classes and more.

Where is Iberostar Selection Cancún - All Inclusive located?

Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Kukulcan Plaza Shopping Mall and La Isla Shopping Mall. Delfines Beach is 3.1 mi (5 km) away.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 478 out of 1090 reviews" "
Rating 8 - Good. 293 out of 1090 reviews" "
Rating 6 - Okay. 143 out of 1090 reviews" "
Rating 4 - Poor. 90 out of 1090 reviews" "
Rating 2 - Terrible. 86 out of 1090 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Haley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience with the rooms being cleaned regularly and many attentive staff members. However our check in process was very slow due to a technology issue and we had booked this trip over 6 months in advance for 2 rooms and had to be on different floors. Also this was more of an Expedia problem but our flight was moved to the following day and we lost a day at the resort and did not receive a refund.
Stayed 4 nights in Dec 2024

10/10 Excellent

doline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great we will definitely go back to Iberostar
Stayed 4 nights in Dec 2024

4/10 Poor

XIAOQIU

Stayed 9 nights in Nov 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Petra Charlotte Ruth, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Second time at this resort. Friendly staff, great variety of food and of course the fabulous beach.
Stayed 8 nights in Oct 2024

10/10 Excellent

Luis M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Love their pools and easy access to beach area.
Stayed 6 nights in Nov 2024

10/10 Excellent

Madhur

Stayed 3 nights in Nov 2024

8/10 Good

Luca Del

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mostly all was good. we were unfortunate to experience bad weather to fully enjoy the resort, however the staff/maintenance could have at least warmed up the pool and have working hot tubs. they were freezing, we just stayed in our room on a windy cloudy day. property is nice too walk around, the staff was also nice and professional. the room was great. the bed the shower and views were amazing. also very clean property. food slightly below average. they need to take the Mexican restaurant seriously. the hibachi was fun. some staff members tried to sell drugs which was disappointing and possibly unsafe. I would choose this resort again though.
Stayed 6 nights in Dec 2024

10/10 Excellent

Michel st

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Service was outstanding. The whole staff is eager to help
Stayed 6 nights in Dec 2024

6/10 Okay

Min, Burnaby

Stayed 9 nights in Nov 2024

10/10 Excellent

Laura, Great Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all very friendly and attentive. We enjoyed all the food, however we did not try the American Bistro. They are doing updates on the rooms. We had an ocean view with the balcony and enjoyed sitting there relaxing. You do want to get a lounger early, as they fill up fast. We spent most of our time on the beach.
Stayed 5 nights in Nov 2024

10/10 Excellent

José David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the best hotel resort I've been
Stayed 4 nights in Nov 2024

10/10 Excellent

Sathiyanand

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great experience with wonderful amenities & service.
Stayed 4 nights in Nov 2024

10/10 Excellent

Subashini

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is neat and clean with many attractions. Infinity pool with breathtaking ocean view and food in La harmo Italian restaurant are at the top of the list among other incredible things we enjoyed! Catamaran trip to Isla Mujeres was another highlight!
Stayed 6 nights in Nov 2024

10/10 Excellent

Kulasekar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
XXX
Stayed 6 nights in Nov 2024

10/10 Excellent

Ganesh Kumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pool and clean beach and good service
Stayed 6 nights in Nov 2024

6/10 Okay

Ruben

Liked: Staff & service
Variety of food options.
Stayed 4 nights in Nov 2024

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
I think this property shiuld be lowered to a 4 star property
Stayed 4 nights in Nov 2024

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Jerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good experience here! The beach and property is beautiful! Check in was quick and easy and we were thankful our room was ready after a long travel day! We got an ocean view room and it was well worth it! The property is a little outdated but that didn't affect our experience. The food and drink options were great, we never went hungry or thirsty! Our concierge Alessandro was great! He attended to us daily! The only things I would say needs improvement would be the "no reservation" policy, since it is good and bad at the same time but I think there should be a back up policy when trying to contact the guest when the table is ready and the jacuzzi definitely needs to be changed since we have seen better at other resorts. We personally loved the Italian restaurant the best but the buffet was delicious as well! The staff was always kind and helpful! I would reccommend this property to friends and family. We miss the beautiful weather and hope to be back soon!
Stayed 7 nights in Nov 2024

6/10 Okay

Mayra

Liked: Cleanliness, property conditions & facilities
Food was ok. Resort is beautiful. Had a steak & Italian restaurant which was first come, first serve, by the time they opened the waiting line was already booked. Ate buffet food for dinner 5 days.
Stayed 6 nights in Nov 2024

6/10 Okay

Misty M

Travelled with family
Liked: Amenities
This property had great restaurants with excellent food. The Naga Hibachi was great, our chef was interactive, and gave us so much food. The steak restaurant was excellent and cooked perfectly. The buffet had a lot of options, somewhat bland for myaste, but good. The wait staff was hit or miss, from being ignored to well taken care of. The bar staff was hit or miss as well. We went from being ignored ( not busy at all ) to having excellent drinks with staff that remembered us and knew exactly what we wanted. The cleaning staff was also intermittent, from roses on the bed and a perfectly clean room, to no clean towels, bed made with dirty sheets, and empty water bottles. A shower that leaked and mold at corners in the wall and some of the grout in-between the tiles. Also empty glasses, dirty plates, etc.. lined the halls by the doors for full days. Gross The front desk was excellent very helpful. Overall OK, we have been to other resorts so we have expectations ( not excessive by any means ), but just consistency throughout seemed lacking
Stayed 4 nights in Nov 2024

8/10 Good

Navrose

Stayed 4 nights in Oct 2024

2/10 Terrible

Howa, Pittsburg

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I’ve been coming to this resort a few times and have seen the decline in both service and experience. I had an early arrival (around 9am) to the resort and was told at check in that the room isn’t ready and would be ready at 3pm. Well, that time rolls around and the room isn’t ready. I wanted to speak to upper management and was told to come back in 40 minutes and the room would be ready. Once in the room, I only saw more issues. The first one would be that the door would not lock and we actually had a young child. Leave the room without our knowledge and had to contact security. Fortunately, the ordeal was over in about five minutes, but the lack of maintenance on the room is extremely concerning. We also had a lot of condensation with our AC unit and had another young child slip on the puddle of water and hit their head on the ground. The third concern would be in regards to water entering the room when there is rain and high winds occuring. The room had water about 1 foot from the balcony into the room, which resulted in another child slipping. We were given the option of switching to another room that was considered an upgrade, but had significantly less storage space which was a priority with four individuals sharing a room, so we weren’t able to take the upgrade. We never had upper management reach out to us in regards to the child going missing or to even address or many other small concerns that haven’t been listed here. We definitely won’t be returning.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ajish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great summer vacation here. We stayed at the Hilton and hard rock earlier but the staff in Iberostar are so humble and amazing. The nightly entertainment shouldn’t be missed. Food is alright but Hardrock and Hilton are better. They should have a few more restaurants. The Italian, Mexican and the steakhouse were out favorite. Breakfast is amazing and I really was fond of the elderly gentleman who was at the omelette station. Omelets are stunning. The walks on the white sand beach are amazing. We got a slightly upgraded room but while we had a view of ocean from the balcony we couldn’t see the pools and the property. My family loved the ocean view and at night you can spend a lot of time listening to the waves crashing at the beach a few steps away from you. We booked all our excursions (Tulúm,chichen izza, isla mujeres) through the travel desk in the hotel ( Christina from W2M) and all trips were fantastic with great guides. Overall we felt heavy leaving Iberostar. This is now one place we would live to go back to.
Stayed 5 nights in Aug 2024