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Krystal Cancun

3.5 star property
Escape to paradise where warm sand meets cool cocktails and endless sunshine. Unwind in style at this beachside retreat.

Choose dates to view prices

Photo gallery for Krystal Cancun

View from room
Outdoor pool, pool loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Poolside bar
Outdoor wedding area

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping
The current price is €251
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
7.2 out of 10, Good, (1012)
The price is €389
includes taxes & fees
23 Feb - 24 Feb
Krystal Cancun All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • La Isla Shopping Mall - 5 min drive
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a massage and a body scrub at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes and fitness classes are offered at the gym; Krystal Cancun also has a garden, a playground and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sunloungers and a swim-up bar
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge) and 5 meeting rooms
  • A 24-hour front desk, beach umbrellas and beach towels
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on 23 Feb 2025 start from €246.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Cancun?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention centre, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

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Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 542 out of 1338 reviews
Rating 8 - Good. 291 out of 1338 reviews
Rating 6 - Okay. 202 out of 1338 reviews
Rating 4 - Poor. 129 out of 1338 reviews
Rating 2 - Terrible. 174 out of 1338 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Omar J

Hotel has the best beach in the area
Stayed 2 nights in Feb 2025

10/10 Excellent

Cesar Alejandro

Perfect location, nice place.
Stayed 1 night in Feb 2025

8/10 Good

Krista

Nice location, next to all the clubs.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fabiola

Great stay thank you so much
Stayed 1 night in Jan 2025

8/10 Good

Calvin

The property was amazing, however there is an issue with the AC in Tower D. Food was great, hotel staff was very friendly and helpful. Food is very good as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

andre

The hotel is really nice the staff amazing everyone gives their best to make Krystal a great place
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosa

Nice view almost everything in one place I love it
Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

Jan,2025 this is our second time at hotel!!staff are just wonderful and everything near we love it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Great beach
Stayed 2 nights in Jan 2025

8/10 Good

Alejandro

I like the location.
Stayed 2 nights in Jan 2025

8/10 Good

Nima

Liked: Property conditions & facilities
The beach is super gorgeous and the resort is within the walking distance of good spots for dining, shopping, night life, etc. The staff is super friendly as well. The issue is the room is out dated and needs to be upgraded soon.
Stayed 3 nights in Feb 2025

10/10 Excellent

John

Great property great stay i would update some things in terms of facilities but overall we had a blast
Stayed 4 nights in Jan 2025

10/10 Excellent

Alon

Loved the pool, beach, room service was quick, shower nice & hot, staff was friendly
Stayed 3 nights in Dec 2024

8/10 Good

dan

The pool was nice, and the beach was beautiful. I liked that I had many other options right out the front door. Many shops and restaurants in a very short walk. I'm looking forward to coming back.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher Charles

Wonderful location, beautiful beach and friendly unobtrusive staff. The on location restaurants were nice and there were plenty of walkable food option in the area. I can't say enough good things about this hotel, we loved our stay here and will definitely come again.
Stayed 6 nights in Dec 2024

10/10 Excellent

Carmen

Super buena
Stayed 4 nights in Jan 2025

8/10 Good

Karen

Great location, beautiful beach, gorgeous ocean view. Rooms have no frills and show the age of the hotel.
Stayed 1 night in Jan 2025

8/10 Good

Jean

Fantastic location and beach. Stayed December 16-20th. We could ask for a more relaxing time. Beach access, beach and staff were excellent. Will be booking another trip in the near future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth Ann

Beautiful view, comfortable bed. Rooms are a bit older but fully functional. Pool options were excellent
Stayed 5 nights in Dec 2024

10/10 Excellent

Lourdes

Location is excellent. Beach was amazingly clean. Staff were very friendly and great. Karla was wonderful. She assisted us with our needs. I will go back to this hotel and will recommend it to our friends.
Stayed 4 nights in Dec 2024

2/10 Terrible

Julia

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nothing!
Stayed 6 nights in Jan 2025

8/10 Good

pouria

Good! Nice area
Stayed 1 night in Dec 2024

10/10 Excellent

Jeannette

Great hospitality, location and staff. Can improve on the room air-conditioner.
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal
Stayed 1 night in Jan 2025

8/10 Good

Silvia

Location is the best perk of this hotel. It’s quite expensive, I was asked to pay almost $300 dollars more when I checked in because my son was older than 13, even though he’s a minor and still eats like a toddler. Other than that, staff are amazing and friendly. I recommend to join their rewards program. This was my 2nd time and they gave me a complimentary tequila plus i free daybed rental! It was awesome!
Stayed 5 nights in Jan 2025