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Sandos Cancún All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Cancún All Inclusive

2 bars/lounges, poolside bar
View from property
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool umbrellas, pool loungers
Lobby
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Free minibar items
HDTV
  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Suite

Laguna suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Free minibar items
HDTV
  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

Highlights

Air conditioning
Connecting rooms available
Free minibar items
HDTV
Renovated in 2017
Blackout curtains
Pillow-top bed
Private bathroom
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Free minibar items
HDTV
  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Renovated in 2017
Blackout curtains
Pillow-top bed
  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Map
Cancun, QROO

What's nearby

  • Aquaworld - 14 min walk
  • La Isla Shopping Mall - 3 min drive
  • El Rey Ruins - 5 min drive
  • Delfines Beach - 6 min drive
  • Tortuga Beach - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive

Luxury all-inclusive property refurbished in 2017 and located near La Isla Shopping Mall
Located close to Delfines Beach and El Rey Ruins, Sandos Cancún All Inclusive provides a free breakfast buffet, a poolside bar and a terrace. With a white sand beach, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in reflexology, a hot stone massage or a manicure/pedicure. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include beach yoga and beach volleyball. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Swimming pool with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), 3 outdoor pools and a lift
  • Concierge services, multilingual staff and tour/ticket information
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 213 rooms include comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with separate baths/showers and free toiletries
  • 32-inch HDTVs with cable channels
  • Daily housekeeping, desks and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Piano
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Does Sandos Cancún All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Sandos Cancún All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Cancún All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Cancún All Inclusive?

Check-in start time: 3 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Cancún All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Cancún All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Cancún All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.

Where is Sandos Cancún All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of La Isla Shopping Mall, Delfines Beach and El Rey Ruins. Cancun Convention Center and Tortuga Beach are also within 6 mi (10 km).

Sandos Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 760 out of 1731 reviews" "
Rating 8 - Good. 436 out of 1731 reviews" "
Rating 6 - Okay. 275 out of 1731 reviews" "
Rating 4 - Poor. 126 out of 1731 reviews" "
Rating 2 - Terrible. 134 out of 1731 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Siddhartha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property in the hotel zone. The staff was courteous and professional. The restaurant options were plentiful. The beach was stellar
Stayed 5 nights in Dec 2024

8/10 Good

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Genesis J Suarez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very kind and always there to help you and serve you
Stayed 5 nights in Dec 2024

8/10 Good

Amanda-Anne

Liked: Staff & service, amenities
I was very torn with this review as to put 3 or stars... let me explain, upon arrival I had to move rooms 3 times due to maintenance issues including a leaking sink, no hot water in shower, a leaking roof, and a moldy bed. However, once I completed my final move then my room was amazing and the staff were kind enough to compensate for these issues to rectify the problem upon request. The positives with this hotel included the staff, ALL of the staff was exceptional, particularly Daniel, Karla, Valeria and Itzel from the entertainment who were personable, genuine, and kind. Eleazar who was also extroadinary in making connections with guests. Finally, Teresa from the spa made a positive impact on my spa experience, she provided the best massage I have ever received. The overall resort could have more to do, some food like gaijan and fratinnis is amazing, other food options are just okay. My biggest issue was maintenance as moving 3 times took a big chunk of time out of my vacation.
Stayed 7 nights in Dec 2024

8/10 Good

Nathan Paul

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay. The food is amazing. Quality buffet. Friendly and helpful staff. I would rate it excellent, however the techno music blasting LOUD at the pool all day keeps me from doing so. It’s ridiculous, because the average age of the guest is probably around 55 to 60 yet they play loud techno in the bars, pool and even the lobby. They need to learn their demographic…..it’s not spring break rave fest crowd. A little quiet or peaceful music while trying to relax by the pool would have been appreciated. That one thing would keep me from returning.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rosanne

Stayed 14 nights in Nov 2024

8/10 Good

Anica Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Derek Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good food and excellent staff
Stayed 7 nights in Dec 2024

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was happy with resort other than the food. Google reviews showed this resort was ranked in the top 3 for being vegan friendly. It boasted vegan menus at each of the restaurants onsite. The options were poor at best. Getting booked in wasnt easy, limited availability, and then found the vegan option wasnt really vegan, or unavailable. Apart from the disappointment of the food, the resort was nice enough.
Stayed 6 nights in Dec 2024

4/10 Poor

Sariah

Stayed 3 nights in Nov 2024

6/10 Okay

Dale Charles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Don’t get me wrong we had a great time but in December I guess it’s common to have red flag everyday. As we did. Staff and food were great. No hot water in both rooms we had. For the price should be considered
Stayed 6 nights in Dec 2024

8/10 Good

Michael Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was decent. Got up sold to a better room with a good view. I have a feeling they assign a room that is less that ideal then hit you with the upgrade for a fee. No regrets though, it was a good room. Staff was great, Lorenzo (waiter) was exemplary. If you want to stay hydrated by the pool hook up with Fausto, he is a gem. The room came with one coffee mug and one wine glass, odd...as I am guessing more people travel in pairs than solo. Asked for extra mug and glass 5 time in the first two days. We gave up. haha (pretty minor) Ordered two small pizzas one night, we received them in good order. Then we decided to go down to lounge for a drink, when we returned an hour later both pizzas were gone. Nothing else in room was missing...just the pizzas. This became a source of humour for the remainder of the stay. Food at all locations was good. No complaints at all. The make your own mimosa bar at the breakfast buffet was a real nice treat. For the price point it was a good place, in all honesty very little that was negative in our 7 day stay. Wouldn't pay more than what I did though.
Stayed 7 nights in Dec 2024

6/10 Okay

Ekaterina

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
From the moment we walked in the door they tried to upsell. Overall small quiet hotel with great food in buffet, but other restaurants lacked in good food and service.
Stayed 5 nights in Nov 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained
Stayed 5 nights in Nov 2024

6/10 Okay

van long

Travelled with group
Liked: Cleanliness, staff & service
the property is ok and clean. food is the same all week. not great. drinks are good and staff was helpful!
Stayed 7 nights in Dec 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Maathangee

Stayed 5 nights in Sep 2024

8/10 Good

Mark S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the on site restuarants were booked up for the time we were staying at the resort.
Stayed 6 nights in Nov 2024

6/10 Okay

Sallie Regine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a decent all inclusive. The property was very pretty and the views of the beach was stunning. The staff for this property were interesting. Some of the staff were super friendly and attentive and some were super rude and mean to my boyfriend and I. So that wasn’t fun especially since we were celebrating my birthday. Edgar at front desk was lovely and very attentive shout out to him ! The food was a 3/5 the buffet options were good but I wish the food was bit better for the restaurants you need to leave in advance for. Seasons restaurant food was disgusting I wouldn’t recommend. We ended up leaving the resort for food. Drinks 1/5 They really watered down the drinks at this resort which was unfortunate. I never felt a buzz the whole trip, just empty calories. The minibar options were also limited with soft drinks and beer as the only option. Overall I would rate it a 3 out of 5 I think it’s a beautiful property but I would definitely recommend some upgrades and restructuring on the alcohol and food offerings.
Stayed 4 nights in Dec 2024

6/10 Okay

Chelsea Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are welcoming and friendly. Housekeeping was fantastic. The poolside bar service was excellent and friendly.
Stayed 7 nights in Dec 2024

6/10 Okay

Maria Catherine

Liked: Cleanliness
Close to airport. Food is average. Staff are friendly. We got great view.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and friendly, anything we needed was given really appreciate the customer service
Stayed 5 nights in Dec 2024

10/10 Excellent

Regenald, Ocoee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurants were not great. Bland and flavorless. All other things were beyond my expectations! Highly recommend
Stayed 5 nights in Dec 2024

10/10 Excellent

Don Devassykutty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Just Great!
Stayed 3 nights in Dec 2024

2/10 Terrible

Timothy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This place food was terrible , It was the cheapest quality and not safe to eat. My husband got food poisoning and he was vomiting and big time diarrhea , we were not the only one there were multiple of our friends got sick too.we were going to buy a time share but after this happen we changed our mind.I thought this was an adult only but there were alot of family with kids were there. their food were cold and the portion as a joke , like one table spoon of mashed patotoes , Lazagna look like someone just through up a small pile like a 2 table spoon size. The Japanese was the only one that were decent enough for hot food, so disappointed for this vacation .and another thing their toilet were so gross because the whole time i was there their toilet were not flushing or plumming issued I do not recommend this place to anyone.You will be very disappointed .
Stayed 5 nights in Dec 2024