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"Staffs are nice. Club Lounge food and drinks are good."

"The staff was over the top helpful and courteous. They did everything to make my stay comfortable and stress-free. I would stay here again, without hesitation. One staff member in particular remember my name every morning greeted me by names. I never had that happen before at a hotel. Four stars across-the-board."

"Staff were welcoming, friendly attentive and personable from the moment stepped in to moment left. The room was large well equiped although bathroom was a little small the pool area is also small but wasnt an issue whilst i stayed for 1 night they are builing new rooftop bar which should be lovely when completed at end April 2025. Breakfast was fab would highly recommend. Great location minutes from train street and restaurants "

"I had an absolutely amazing stay at Meritel Hanoi! From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. Their hospitality was exceptional, always friendly and attentive. The room was fantastic—beautifully designed, clean, and incredibly cozy. It was like a birthday cake—sweet, delightful, and perfect in every way! Every detail, from the amenities to the ambiance, was top-notch. Overall, this hotel exceeded my expectations, and I would highly recommend it to anyone visiting Hanoi. I can’t wait to stay here again!"

"This location was amazingly convenient to everything - local attractions, and the local street scene. Staff were great - always helpful when we had a question. Would definitely stay again when back in Hanoi."

"Beautiful room and lobby, delicious/ breakfast buffet with everything you could think of. In the middle of Old Town Hanoi, which is an interesting experience, but would not recommend to go directly from the hotel if you are a wheel chair user or have little kids. In that case would recommend cab directly to and from hotel or stay in French Quarter. Old Town is busy with many cars and even more scooters, and basically no traffic lights. Fun, but interesting to get used to. Many street vendors and little shops. "

"Wonderful boutique feel, excellent service, rooftop bar and restaurant were also really nice. We will come back for sure! "

"The facility has a great gym, although warm it served its purpose. The facility also has a pickle ball court!! "

"Very clean, quiet and the staff were very obliging and helpful "