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"Had a lovely stay All the staff was very welcoming and friendly "

"Stayed for one night at busy Xmas period. Had a twin room and it was really spacious and comfy. Went to the pool and spa area but it was far too busy( don’t know if that was the time we went 5pm or time of year) Breakfast in the morning was more than excellent with a wide variety on offer and they even had Haggis. Overall it was a pleasant stay and so handy for the Zoo and buses into Edinburgh "

"We’ve had a couple of trips here now with the family :) Positives: it’s beautiful, the have big family rooms, we love the pool, the breakfast is fantastic and the breakfast room is really lovely Negatives: it’s an absolute maze. I think the family rooms are in the least convenient spot and at best it’s an absolute trek to get to any part of the hotel at worst you are getting lost/stressed/late trying to find your way. Maybe better signage or numbering could help. It sounds fickle but it’s a...

"Very convenient location; nice rooms "

"Sophisticated and prime location. Nice efficient staff"

"We stayed in apartment. The stay was comfortable. Though bed room & living room was small, it had lot of storage space. Wi-Fi was fine. It's Kitchen was good. However some cutleries were missing which we managed. In bath, toiletries were not provided. Only hand wash provided. Reception was polite but it appeared they do not encourage or provide early check-in as a policy and just stereo type " Subject to availability". We used Lundry equipment in basement. Some of these equipment were out of...

"Lovely room, easy check in, hassle free"

"The property was maintained to a high standard. Room was very clean and tidy. Breakfast selection was good. Unfortunately the hotel did not evening meals."

"Loved our stay at the Balmoral. We will definitely stay again."

"Our stay was great. Friendly staff, great services and nice rooms. Only bad point about our stay was that we had a king bed room and it was just 2 singles pushed together. During the night they end up splitting and you fall down the gap. Other than that the stay was amazing."

"Front of house experience was excellent and staff were very friendly and welcoming. Room was excellent, clean and had everything that we needed. Was looking forward to breakfast but was let down by slow staff, incorrect order, delayed food coming once we’ve finished. Had to repeat the request so many times, not ideal. Food was adequate and had better at other hotels of a same star. Nice restaurant and view but let down by staff not being on the ball. "

"We really enjoyed "

"Fantastic local people and so friendly. Local pub in castle with some great friendly chaps. Restaurant staff cannon do more to accommodate. Young chap made me BLT every morning. Cannot recommend more. Delightful place and scenery."

"We just stayed at the Caledonian for our wedding anniversary. Everything was outstanding from the friendly welcome of the concierge and check in to the service at breakfast We also had dinner in the Dean Banks restaurant with the tasting menu and the service and the food was again outstanding. The hotel was beautifully decorated for Christmas and the room itself whilst not the biggest was perfectly appointed. We would not hesitate to recommend to anyone to stay here. "