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"little upsetting the indoor pool wasn't open yet but understandable as it was being remodeled. the vending machines weren't working on any level. we also weren't able to purchase the souvenir cups late in the evening, so we had to drive over to the gas station for drinks. The headboards to the beds need a serious wipe down. our room could have used a serious dusting "

"It was a great experience. Far best the nicest hotel by far. Loved the Island. "

"Beautiful property, the balcony had the best view of a creek behind the hotel. The staff is super friendly and the cafe has really good food!"

"Close walk. Clean. staff were very helpful and friendly. "

"It was clean. Service and staff was friendly. Parking area is a little small if you have a full size truck."

"Enjoyed the hot tub and the rooms were great. We had a chirping smoke detector in one of our rooms, but they switched us to a different room."

"Water park for the kids "

"Good free breakfast good location and quiet from the main road. Beds comfortable "

"Nice place to stay"

"My husband is handicap and at check in they arraigned the room to be very accessible for him. The front desk was absolutely amazing. This is the second time we have stayed there, but not the last. I highly recommend this hotel to anyone that wants a clean, friendly place to stay. We didn't take advantage, but in the evening there were several families swimming and the pool area looked fantastic."

"A beautiful and Christmas filled getaway for my cousins and myself! We loved the grounds decorated so elegantly and fire pits ready for gathering! The rooms were so comfortable and well stocked. We took the bus to the park and returned the same way. Easy! "

"We were very comfortable and happy staying here. The property is very nice and very clean. Our room was very clean and our bed was very comfortable. The breakfast was nice with thoughtful options both cold and hot. The location is central to all the Gatlinburg action which made it very convenient since everything was walkable. I would suggest bringing earplugs. This is nothing against the hotel, the garbage trucks collecting in Gatlinburg were very loud and disrupted my sleep every night. We had...

"There was a lot of lowered vehicle driving up Parkway all night. "

"Mary was not nice when checking on reservations. She should have contacted a manger but didn’t but that’s ok, we called back and spoke with others who contacted the manager and they did us right. Other than Mary, our stay was excellent! Great getaway for family and we all enjoyed it. I would have given a 5 star rating if I hadn’t had to deal with her. Thank you!"