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Pan Pacific Hanoi

5.0 star property
Unwind with breathtaking views from the rooftop or indulge in a rejuvenating spa treatment nearby iconic landmarks.

Choose dates to view prices

Photo gallery for Pan Pacific Hanoi

Front of property – evening/night
Reception
Flat-screen TV
City view from property
2 bars/lounges, lobby lounge, rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Spa
The current price is €127
includes taxes & fees
2 Apr - 3 Apr

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 2 Single Beds, Lake View

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Balcony Suite

Down duvets, minibar, in-room safe, desk

Studio Balcony Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Lake View

Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Premier Room, 2 Single Beds, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Club, 2 Single Beds

Pacific Club, 2 Single Beds

Pacific Club, 2 Single Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite

Flat-screen TV

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Down duvets, minibar, in-room safe, desk

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

One Bedroom Premier Serviced Suites

One Bedroom Premier Serviced Suites

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 60 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King

Pacific Club Lakeview King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, (1004)
The price is €140
includes taxes & fees
23 Mar - 24 Mar
InterContinental Hanoi Westlake by IHG
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About the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • Hoan Kiem Lake - 3 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • St. Joseph's Cathedral of Hanoi - 4 min drive

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive

Restaurants

  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Tôm Hồ Tây - ‬1 min walk
  • ‪Bảo Oanh - Cafe & Kem Dừa - ‬2 min walk
  • ‪Mía Hoa Quả 44 Thanh Niên - ‬1 min walk

About this property

Pan Pacific Hanoi

Luxury family-friendly hotel near West Lake
Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, Pan Pacific Hanoi provides a rooftop terrace, shopping on-site and a coffee shop/cafe. Indulge in a massage, a body treatment and a manicure/pedicure at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a hair salon and a library, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sunloungers
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and supervised childcare (surcharge)
  • ATM/banking services, barbecues and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 273 rooms boast comforts, such as 24-hour room service and air conditioning, as well as perks, such as separate sitting areas and separate dining areas.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (13,143 square foot of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 1450000.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 23.1 for adults and from USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0100113141

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Pan Pacific Hanoi?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on 2 Apr 2025 start from €127.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Hanoi?

Self-parking and valet parking are free at this property.

What time is check-in at Pan Pacific Hanoi?

Check-in begins at 2 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Pan Pacific Hanoi?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Pan Pacific Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies.

Where is Pan Pacific Hanoi located?

This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum and Dong Xuan Market. Quan Chuong Gate and Hanoi Old Town Night Market are also within 2 mi (3 km). Hanoi Long Bien Station is 23 minutes by foot.

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Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 878 reviews
Rating 8 - Good. 299 out of 878 reviews
Rating 6 - Okay. 69 out of 878 reviews
Rating 4 - Poor. 23 out of 878 reviews
Rating 2 - Terrible. 10 out of 878 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Family vacation
I want to live here.
Stayed 1 night in Oct 2024

10/10 Excellent

Baron

Outstanding in every way!
Stayed 1 night in Oct 2024

10/10 Excellent

Deborah

Room was a little outdated with old furniture but the view of the river made up for it .
Stayed 3 nights in Nov 2024

10/10 Excellent

Ian

Our stay was wonderful! I highly recommend this property!
Stayed 7 nights in Mar 2024

10/10 Excellent

John

Such great attention to detail. Responsive staff. Impeccable.
Stayed 7 nights in Dec 2024

10/10 Excellent

OTAVIO HENRIQUE MAGRIN

Perfect
It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Norman

Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Cynthia

Very nice property.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Enjoyed my stay at this location.. beautiful hotel and tge staff was quite friendly and helpful..
Stayed 3 nights in Jun 2022

10/10 Excellent

Hemal

We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Dennis

Excellent services
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Good location and beautiful view of lake

8/10 Good

Huang Yan

Great location. Hotel is clean.
Stayed 1 night in Oct 2022

10/10 Excellent

Kery Lashawn

This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.

10/10 Excellent

Chín-Chao

Good
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Good customer services, within walking distances to places and facilities clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Ifechukwu Pious

The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chad

Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Stayed 3 nights in Mar 2023

10/10 Excellent

Trung

Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Stayed 1 night in Sep 2023

10/10 Excellent

MANH

Great service
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Stayed 3 nights in Aug 2023

8/10 Good

Mainul

Price reasonable good break fast
Stayed 4 nights in Aug 2023

10/10 Excellent

Quoc

upscale property. I get what i paid for
Stayed 1 night in Aug 2024

10/10 Excellent

David

We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

The hotel’s ok, location isn’t the best for first timers.
Stayed 3 nights in Dec 2022