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Aparthotel

Wil'que Westlake Hotel & Residences

4.0 star property
Family-friendly aparthotel with free local area shuttle and fitness centre

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Photo gallery for Wil'que Westlake Hotel & Residences

View from property
Lobby
Premier Studio | Private kitchen
Executive Room, 3 Bedrooms | View from room
Executive Room, 3 Bedrooms | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Dryer
  • Kitchen
  • Washer
  • Pool

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Private kitchen

Deluxe Room, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 54 sq m
  • Studio
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio

Premier Studio | Private kitchen

Premier Studio

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 40 sq m
  • Studio
  • 1 bathroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | Private kitchen

Executive Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 87 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | Living area

Premier Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 95 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms | Private kitchen

Deluxe Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 77 sq m
  • Studio
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Studio

Executive Studio | Private kitchen

Executive Studio

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 3 Bedrooms

Deluxe Room, 3 Bedrooms | Private kitchen

Deluxe Room, 3 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 92 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms | View from room

Executive Room, 3 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 112 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Map
No 254d Thuy Khue Road, Hanoi, 10000

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Lotte Center Hanoi - 20 min walk - 1.7 km
  • Ho Chi Minh Mausoleum - 3 min drive - 2.6 km
  • Hanoi Old Town Night Market - 5 min drive - 4.8 km
  • Hoan Kiem Lake - 6 min drive - 5.2 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪Bia Cường Hói 01 Trích Sài - ‬4 min walk
  • ‪Bonjour Cafe - ‬4 min walk
  • ‪Gạt tàn - ‬4 min walk
  • ‪Phở Hợp Thuỵ Khuê - ‬2 min walk
  • ‪Bia hơi Thu Hằng - ‬5 min walk

About this property

Wil'que Westlake Hotel & Residences

Family-friendly aparthotel with free local area shuttle and fitness centre
Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, a children's pool and concierge services. Each apartment provides free WiFi and free wired Internet, an LCD TV with cable channels, and a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Wil'que Westlake Hotel & Residences offers 90 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Vietnamese

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Parking on site (VND 70,000 per night)

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Children's pool

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Tea bags/instant coffee

Dining

  • A restaurant
  • Limited room service

Bedrooms

  • Alarm clock
  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: VND 500,000 per day

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Hardwood flooring in room
  • Lift
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the airport
  • On a lake

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 8 floors
  • 90 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 500000.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self-parking fee: VND 70000 per night
  • Rollaway bed fee: VND 500000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
Somerset West Lake Hanoi
Wil'que Westlake & Residences
West Lake 254D Hotel Residence
Wil'que Westlake Hotel & Residences Hanoi
Wil'que Westlake Hotel & Residences Aparthotel
Wil'que Westlake Hotel & Residences Aparthotel Hanoi

Frequently asked questions

Does Wil'que Westlake Hotel & Residences have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Wil'que Westlake Hotel & Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wil'que Westlake Hotel & Residences?

Self-parking is available for VND 70000 per night.

What time is check-in at Wil'que Westlake Hotel & Residences?

Check-in begins at 2 PM.

What time is check-out at Wil'que Westlake Hotel & Residences?

Checkout is at noon.

Does Wil'que Westlake Hotel & Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 982000 per vehicle applies.

Where is Wil'que Westlake Hotel & Residences located?

This family-friendly Hanoi aparthotel is located near the airport, within 1 mi (2 km) of West Lake, Hanoi Botanical Garden and Thu Le Park. Hoan Kiem Lake is 2.9 mi (4.6 km) away.

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Wil'que Westlake Hotel & Residences Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 96 out of 234 reviews
Rating 8 - Good. 101 out of 234 reviews
Rating 6 - Okay. 26 out of 234 reviews
Rating 4 - Poor. 8 out of 234 reviews
Rating 2 - Terrible. 3 out of 234 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Indra

Liked: Cleanliness, room comfort, communication

Friendly staff

Friendly and supportive staff for the customer. Hotel are clean, close to everywhere.
Stayed 1 night in Feb 2025

10/10 Excellent

Alan Gordon

Liked: Cleanliness, amenities, property conditions & facilities, communication
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Communication

Allocated the wrong rooms

Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024

10/10 Excellent

noriko

Liked: Cleanliness, amenities, communication
○スタッフ 受付やレストランのスタッフ、ドアマン、スタッフ全てが優しかったです。 ○朝食は 人20万ドンほどでつけられます。 フォーは毎朝ありました。パンやフルーツ、ヨーグルト、卵料理などベトナムを感じられるものが豊富で朝食を付けてよかったです。 ○キッズルーム あると記載(写真)がありましたが、倉庫になっていてありませんでした。 写真にあるプール横の遊具もありませんでした。 ただ、スタッフが子どもに大変優しくタクシーの乗り降りも手伝ってくれます。子連れで安心して滞在できるホテルでした。
Stayed 3 nights in Apr 2025

10/10 Excellent

Yeong-Joo

Liked: Cleanliness, amenities, property conditions & facilities, communication
넓은 객실과 편리한 시설.
Stayed 2 nights in Sep 2024

8/10 Good

Tse Kin

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Aug 2024

10/10 Excellent

nobuaki

Stayed 5 nights in Apr 2024

10/10 Excellent

eunhai

Liked: Cleanliness, amenities, property conditions & facilities, communication
직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다
Stayed 1 night in Apr 2024

10/10 Excellent

Ponekham

Liked: Cleanliness, property conditions & facilities, communication
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yoichi

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Mar 2024

6/10 Okay

Yasushi

Disliked: Amenities, property conditions & facilities, communication
ご飯があまり美味しく無い。テレビが映らない。
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, communication
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 27 nights in Feb 2023

10/10 Excellent

Robert

Stayed 19 nights in Jan 2023

10/10 Excellent

Wai Lun

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Feb 2023

8/10 Good

Patricia Nora

Liked: Room comfort, communication
Stayed 2 nights in Dec 2022

6/10 Okay

Hue

Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요.
Stayed 16 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Mar 2021

8/10 Good

Hue

Liked: Cleanliness, room comfort, communication
Tốt
Stayed 1 night in Nov 2020

10/10 Excellent

kim

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Mar 2020

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeds expections

The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Stayed 5 nights in Jan 2020

8/10 Good

Marvin

Liked: Cleanliness, room comfort
Hotel a bit far from tourist area but it is very silent and comfortable with good view. Service is fair good.
Stayed 4 nights in Jan 2020