4/10 Poor
Jill Robin
Travelled with family and small children
12 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WandaVista is a 2-star hotel advertised as a 5-star hotel. It is a tall building that looks nice from a distance but is very unkept. Paint is falling from the walls, and the roof is leaking in multiple places. The door handle to one of our bedrooms was broken, and they came to fix it. The AC units didn't have remotes or any way to change the temperature. We made multiple calls to the front desk, and they eventually brought remote controls so we could set the temperature in our rooms. On the first day of our stay, they cleaned our room and left the door open. Yes, we came back at night to the door to our unit that was open, not just unlocked. Fortunately, nothing was stolen. On our second day, I called the front desk, asking about the pool hours. They said it is open during the day. We dressed up and went to the pool. The pool was closed for maintenance. The gym said the pool would open in 2 days. The front desk had no clue that their pool was closed. When we came back in 2 days for the pool, it was still closed because the maintenance guy had left his equipment in the pool and they had no idea when he would come back. There were water bottles left in the kid's play area that stayed in the same location for multiple days, which means nobody ever really cleaned that room.
This is a hotel that is waiting for a disaster to happen. Unsafe to stay at. I regret making this reservation. The fact that they are rated as a 5-star hotel, raises serious questions about the rating system.