4/10 Poor
Shaun
Travelled with partner
15 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
***WARNING FOR TRAVELERS WHO LIKE TO RELAX*** Should be a 5* place, but their policies are horrific. Want a late checkout? They expect you to wake up at 7am the day of checkout to ask! The whole point of late checkout is to relax, not set your alarm. We called right at 7am because it’s first come, first serve, and they “had a full booking and couldn’t accommodate”. Kinda wild they clean all 90 rooms at the exact same time that a few rooms can’t stay an extra hour or so. We were also prepared to pay for late checkout, but they did not care. Also, if they had full bookings how would they not know that the night before when I asked about the possibility? After I checked their booking and they had plenty of rooms available. They failed us on this visit and for those reasons we would never come back. Too many other better (and cheaper) options on the coast that will take care of their guests.
Shaun
Stayed 2 nights in Dec 2024