Newcastle-Under-Lyme Hotels

"When checking in I was asked for ID, I didn’t really have anything and said oh, I’ve stayed many times and never been asked. He said well you would have because it’s company policy! I said honestly, in all the years I’ve stayed at Marstons Inns I’ve never been asked, but I don’t think he believed me. Then, once in our room I checked the pull down seat in the shower area as we’ve had problems before and hubby is disabled. It was stuck fast, I yanked as hard as I could, trying not to pull it off the wall. Nope, Anyway a nice young girl came over and after much banging and bashing it came down. But the seat was loose, we managed, but it probably needs maintenance. It’s also very frustrating that hotels always leave the shower head so high that a wheelchair user can’t reach it and as a short partner, in her 70’s hate having to climb up to get it. It’s a pet hate of mine, that I usually mention. If only cleaning staff were to check that the seat works and the shower head is low, there’s usually only a few accessible rooms, please, please teach them this simple thing."

"The food in the restaurant was very good and in a lovely emvironment. I was a little disappointed with the spa - it was more like a leisure centre pool than a spa. A lovely historic building. We stayed in the old part which was gorgeous. Really helpful, pleasant staff."

"Nice communal areas, friendly staff and good service. However the rooms are severely outdated and in need of renovation - there was damp/mould in my room, peeling paint, bathroom was old, room was also dusty. Not the standard I'd expect for Champneys. "

"Parking secure, bar food good, room lovely"

"Clean, good facilities, nice atmosphere. "

"Room very clean and beds very comfy. Bathroom was a bit small and wish the water had been hotter for the shower. Room not dated in style but the carpet was a bit worn and maybe just a bit tired but overall good, well worth a stay and good value for money. Staff extremely friendly and helpful, from checkin to dining to bar. Pool a great addition to any stay with kids but the women's locker room needed some TLC. Food was really good for both Room service and breakfast. Recommend!"

"Birthday stay for my daughter was a lovely stay Bed 10/10 Bath 10/10 Cleanliness 10/10 Noise level - people coming back on the same floor very loud but nothing else bothered us Breakfast 10/10 help yourself hot and cold Good variety Will definitely be back again "

"No water in the room. No shower caps or other bits in the bathrooms. Breakfast was great. Rooms were nice but kept hearing a rattle of some pipes during the night which affected ted our sleep. "

"Clean large room with everything I needed for my stay. "