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Hotel Hacienda Paradise

3.5 star property
Colonial hotel with free breakfast and spa services

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Photo gallery for Hotel Hacienda Paradise

Relax by the serene pool surrounded by lush tropical plants and a thatched-roof structure.
Enjoy the view from your balcony with a sliding glass door leading out to a tranquil outdoor space.
Relax in this serene retreat with a large bed, ceiling fan, and a window offering a view of lush greenery.
Welcome to Hacienda Paradise, where a beautiful facade and lush greenery greet you at the entrance.
Sit among lush greenery in a serene outdoor space with a table and two chairs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Room service
  • Spa
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside

Quadruple Room, Poolside

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony

Quadruple Room, Balcony

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside

Room, Poolside

8.8 out of 10
Excellent
(5 reviews)

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated

Standard Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Balcony

Room, Balcony

Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Ceiling fan
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel near Quinta Avenida
Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise provides free continental breakfast, a terrace and a library. Treat yourself to spa services, such as a hot stone massage, a facial or reflexology. The on-site restaurant, Coloretta, features a poolside location and breakfast. Free WiFi in public areas and a bar are available to all guests.
Other perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Bike hire, express check-out and beach towels
  • Tour/ticket information, ATM/banking services and concierge services
  • Luggage storage, multilingual staff and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All rooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as air conditioning and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • HDTVs with cable channels
  • Wardrobes/cupboards, balconies and art supplies

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Paradise have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Hotel Hacienda Paradise pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Hacienda Paradise?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Hacienda Paradise?

Checkout is at noon.

Where is Hotel Hacienda Paradise located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Quinta Alegría Shopping Mall. Mamitas Beach and Playa del Carmen Main Beach are also within 10 minutes.

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Hotel Hacienda Paradise Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 251 out of 514 reviews
Rating 8 - Good. 160 out of 514 reviews
Rating 6 - Okay. 53 out of 514 reviews
Rating 4 - Poor. 20 out of 514 reviews
Rating 2 - Terrible. 30 out of 514 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024

8/10 Good

Sotero De Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 5 nights in Mar 2025

6/10 Okay

Jennifer J

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.
Stayed 8 nights in Feb 2025

10/10 Excellent

Matt

Liked: Amenities
Awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.
Stayed 3 nights in Oct 2024

6/10 Okay

Frank

Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant.
Stayed 8 nights in Dec 2024

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind.
Stayed 4 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Stayed 15 nights in Oct 2023

4/10 Poor

Alexander

Disliked: Staff & service, property conditions & facilities
The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day.
Stayed 3 nights in Feb 2025

8/10 Good

Yazmin

Liked: Cleanliness, amenities
Good service
Stayed 2 nights in Jul 2024

2/10 Terrible

Marylene

Disliked: Cleanliness, property conditions & facilities
We were redirected to another hotel. Our room was not available for renovation. The other hotel was worst rhan an hostel!
Stayed 1 night in Nov 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and my room was cooled down and spotless. I stayed here a few weeks ago and found my go to hotel for Playa del Carmen. Affordable, clean and the location cannot be beat. I live full-time in Cozumel and this is where I come to get away from the island and shop.
Stayed 1 night in Feb 2023

4/10 Poor

Vladimir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good stuff.Good location.Not any more.
Stayed 14 nights in Feb 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Nice little hotel in the middle of everything. Close to 5th Avenue shopping/dining. Free breakfast was rather tasteless, “lounge” style beds (likely for animals?) in room we’re not very clean, but aside from that no complaints.
Stayed 1 night in Feb 2023

2/10 Terrible

Guy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You really go there only because is cheap , and your out of budget ! Pool is so dirty you cant swim , rooms all broken and rusted , the person at the reception very nice but is really only an option to stay somewherre and u have no extra money dont expect nothing nothing more then a room to stay . Breakfast is only a toast and jelly with coffee but i expected this for the price .
Stayed 1 night in Oct 2024

6/10 Okay

Marvin

Liked: Property conditions & facilities
I liked the location that was close to everywhere. It was very noisy from the bar across the street.other than that it was descent
Stayed 3 nights in Mar 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast and a balcony overlooking a beautiful oasis. The bed was hard, though, and no drinking water was provided.
Stayed 1 night in Mar 2023

6/10 Okay

Mercedes

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The area is nice just very noisy we found several roaches in our room beds aren’t very comfortable and the staff there was a male attending front desk and he was very rude about my family being in the pool past 10pm following day there was a family in the pool past 10pm and they were very noisy and drunk.
Stayed 5 nights in Sep 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities
Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.
Stayed 1 night in Apr 2023

2/10 Terrible

Tobias Emil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included, chewy pretoasted white bread with butter and jam, coffee and tasteless icetea Rooms smelled like moist and there were no safety box and no pressure nor any hot water in the shower We complained and were not given the option to change room only that we should wait for thr supervisor who never showed up and still (three weeks ago) havent responded to expedias email about this. To make long story short, we checked in at another hotel.
Stayed 14 nights in Dec 2024

4/10 Poor

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot of Mosquitoes in the pool area I get bitten in my feet, not bad but they gave me the worst room idk if this have something related with Expedia but I paid the same as a regular room. Breakfast isn’t a breakfast at all but they have a menu and you can pay for it, it’s not expensive by the way
Stayed 1 night in Oct 2024

8/10 Good

Curtis

Liked: Cleanliness, staff & service
Clean friendly great location, for being on a busy street it was very quiet. down side plumbing very old very little water preasure
Stayed 3 nights in Feb 2023

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast at cafe accross street. Approx 8 options. Food was good. Hotel a bit older but nice. Patio doors sticky but ac worked great and pool was cold for kids but refreshing and clean
Stayed 7 nights in Feb 2023

8/10 Good

Luis Andres

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.
Stayed 5 nights in Sep 2024