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Illusion Boutique Hotel

3.5 star property
Hotel with free breakfast, a quick walk to Central Square

Choose dates to view prices

Photo gallery for Illusion Boutique Hotel

Terrace/patio
Comfort Room
Deluxe Room
Property amenity
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning
The current price is €67
includes taxes & fees
6 Jul - 7 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room

Comfort Room | Bathroom

Comfort Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Fusion Beach Bar Cuisine - ‬2 min walk

About this property

Illusion Boutique Hotel

Boutique hotel near Central Square
Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel provides free continental breakfast, a rooftop terrace and a library. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Smoke-free property, a 24-hour front desk and multilingual staff
  • A nature reserve and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Illusion Boutique Hotel offer thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; all guests older than 5 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Illusion Boutique Hotel ?

As of 7 Jun 2025, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel on 6 Jul 2025 start from €67.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Illusion Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Illusion Boutique Hotel ?

This property doesn't offer parking.

What time is check-in at Illusion Boutique Hotel ?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Boutique Hotel ?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Boutique Hotel located?

Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away.

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Illusion Boutique Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 288 out of 795 reviews
Rating 8 - Good. 267 out of 795 reviews
Rating 6 - Okay. 106 out of 795 reviews
Rating 4 - Poor. 62 out of 795 reviews
Rating 2 - Terrible. 72 out of 795 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Stayed 8 nights in Feb 2025

2/10 Terrible

Carina

Disliked: Cleanliness, property conditions & facilities
So many bad things
Stayed 3 nights in Apr 2025

8/10 Good

Dino

Liked: Cleanliness, staff & service
The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Jan 2025

8/10 Good

marie ulrika camilla

Liked: Cleanliness, staff & service
Ok!
Stayed 12 nights in Feb 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Don’t go there ever.
Stayed 3 nights in Dec 2024

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The way this hotel is advertised on Expedia is truly an "Illusion". The hotel is a construction zone in progress. Banging noise in morning and during the day. The rooms are run down and smell of mold. Towels are old and discolored. Hot water for showers only gets luke warm. The pool is located on what looks like an abandoned roof top. Elevator is broken. I understand you get what you pay for but please at least be forthcoming about what we can expect before reserving a room. It's also insulting that the hotel charges $5 for each additional hour for late checkout.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great helpful staff, loud club noise from nearby a

Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎
Stayed 4 nights in Dec 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
No elevator
Stayed 4 nights in Jan 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locations and surprisingly quite!

This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.
Stayed 2 nights in Dec 2024

2/10 Terrible

Zaki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing that I liked, extremely disappointed with this property and the staff that running the place, lack of communication since no one spoke English, rudeness and disrespect! All they do is set behind the counter eating and drinking Meta an Argentinian drink, elevator broken, hand doors and balcony doors are broken, blood stains all over the towels and sheets, safe in rooms are broken, shower head broken, noise from outside because doors are not sealed and secured, wet paint and painting and construction outside your door which makes you feel like you’re in working zone not a hotel. I mean everything was wrong about this place, which should be delisted immediately from all vacations sites.
Stayed 10 nights in Feb 2025

6/10 Okay

Gerardo

Liked: Staff & service
I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Stayed 6 nights in Jun 2024

10/10 Excellent

Roberto Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Mar 2023

8/10 Good

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good price for size of room
Stayed 1 night in Jul 2023

6/10 Okay

Eduardo F Ugalde

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property didn't have what they offered. No safe in the room. Balcony door lock broken. Front door didn't lock properly. The room had a strong smell of mold and bug spray. Elevator out of order. We felt cheated. We went back to the front desk to express our concerns. First they said they will tranfer us to another room the next day. But after insisting of the lack of what we got promised. We were offered a room on their other property. We took it, and our experience totally chamged. The room on the other property was closer to what we asked for. Everything went well after that
Stayed 4 nights in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
all super good, especially the location
Stayed 5 nights in Jul 2023

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

4/10 Poor

Ceydi

Disliked: Cleanliness, property conditions & facilities
Staff
Stayed 5 nights in Jul 2024

10/10 Excellent

Enrique Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luciano the person in front desk was so friendly and very helpful , great location , breakfast included always have good option nice people there too, housekeeper they keep your room clean every day and that is fantastic

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities
room was good and big....great suntan deck and pool.....employees very polite and helpful...big thank you to Yasuri for answering all our questions and making our 2 week stay comfortable....

6/10 Okay

Martin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff here are great but the new owners have let the property deteriorate. If you can't climb stairs don't stay here because the elevator has not worked in quite some time. The breakfast are rolls and coffee and you will be eating in an area under renovation sitting at a card table with folding chairs. Shame on BFH (the new owners), before Covid with the previous owners this was a charming and reasonable place to stay with a full breakfast in the once attached restaurant.
Stayed 3 nights in Oct 2024

6/10 Okay

Ronen

Liked: Cleanliness, staff & service
Perfect location, if u stay on the street side too much noise from the clubs very noisy
Stayed 10 nights in Mar 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days
Stayed 4 nights in Sep 2023

4/10 Poor

Amy

Disliked: Property conditions & facilities
I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Stayed 2 nights in Apr 2024