4/10 Poor
Austin
Travelled with partner
5 Jan 2025
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars.
Let’s start with the positive:
-Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough.
- The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there.
- the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it!
The negative:
- our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in.
- management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort.
Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
Austin
Stayed 6 nights in Dec 2024