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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

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your current months are January, 2025 and February, 2025.
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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property – evening/night
Rooftop terrace
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Reception
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
The price is €237
includes taxes & fees
27 Jan - 28 Jan 2025

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
Blackout curtains
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
Blackout curtains
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
Blackout curtains
  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
Blackout curtains
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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8.6 out of 10, Excellent, (2688)
The price is €302
includes taxes & fees
5 Jan - 6 Jan 2025
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About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. Treat yourself to a body scrub, a deep-tissue massage or hydrotherapy at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business centre and a steam room. In addition to a sauna and a hot tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), tour/ticket information and concierge services
  • A 24-hour front desk, bike parking and a lift
  • Guest reviews speak highly of the dining options, pool and central location
Room features
All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and dressing gowns. Guest reviews speak positively of the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and microwaves

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 27 Jan 2025 start from €223.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Self-parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Checkout is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Stadium Madrid are also within 5 minutes.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1008 reviews" "
Rating 8 - Good. 222 out of 1008 reviews" "
Rating 6 - Okay. 92 out of 1008 reviews" "
Rating 4 - Poor. 54 out of 1008 reviews" "
Rating 2 - Terrible. 51 out of 1008 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Amazing stay and our room was absolutely beautiful
Stayed 1 night in Oct 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 6 nights in Dec 2024

10/10 Excellent

REZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Dec 2024

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service
not much to do with in the resort but it was fun nonetheless
Stayed 7 nights in Dec 2024

8/10 Good

Guy

Stayed 4 nights in Nov 2024

10/10 Excellent

Vlad

Stayed 5 nights in Nov 2024

4/10 Poor

Vivek

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
3/4 of my group got food poisoning some of the worst any of us have had. Didn’t eat anywhere other than the hotel and it started on day 2/3 of a 7 day trip. Most of the staff seem angry all the time. Food is always like warm or cold for the sit down dinner. Items don’t have much flavor or just don’t taste that good. Not horrible but not good. Pool chlorine was so high it’s insane. The other sister Reef hotel in Playacar was a much better spot to visit I recommend staying there.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was amazing
Stayed 5 nights in Dec 2024

10/10 Excellent

HARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
Stayed 1 night in Dec 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only downfall transportation was way too expensive!!!
Stayed 4 nights in Dec 2024

4/10 Poor

Devin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
THE ROOFTOP POOL IS NOT HEATED!!! The property staff friendliness was inconsistent. The king size bed was weirdly small where my feet hung off. The handheld shower wand was broken. The service was really odd; we could wait for 20 minutes with a empty drink, but if we acted like we were going to leave the staff would sprint to us because the property has guests sign for a check (because they want a tip) for any food or drink received. Signing for a check was a reminder that even though the property is listed as an all-inclusive (with tips included) it is not. I always tip at all-inclusive resorts, but this seemed worse as the itemized food/drink prices were ridiculously high. For example, a coke was priced at 70 Pesos. For context, 5th Ave beer prices rarely exceeded 50 Pesos each. Not everything was disappointing. Some staff was friendly. Other staff only did the bare minimum then sneered at us. I've been to more than 10 all-inclusives in Riviera Maya and I'll never return to Reef 28 again.
Stayed 5 nights in Dec 2024

10/10 Excellent

alain

Liked: Cleanliness, amenities, property conditions & facilities
This is my third time staying at reef 28. Whats there not to like? The service, food, and location are excellent!
Stayed 5 nights in Dec 2024

6/10 Okay

Marc-Tavio

Stayed 3 nights in Nov 2024

10/10 Excellent

Beth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the reef 28. So glad we found out about it. The food and food options were amazing. We were in food heaven. The boutique has unique fabulous finds and the spa was wonderful. There’s also a hydrotherapy area. It’s also only 1 block away from a market street and 2 blocks from the beach. I will definitely recommend to others and stay there again!
Stayed 8 nights in Nov 2024

10/10 Excellent

Marco

Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, but the area is ghetto. I’m super glad I did some research, and booked here! The staff is super attentive and friendly. I would still recommend this place because of location, price, and amenities.
Stayed 1 night in Nov 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef 28 was my choice for the perfect reset and relaxing stay. The room is nice and clean and very spacious.The restaurants were tasty for dinner, the breakfast was average, the spa is a must. The hotel is clean and staff are attentive. The beach is just a short distance away and the shops are walking distance. Book now!
Stayed 3 nights in Nov 2024

10/10 Excellent

Bradley Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! The area around it is a bit loud so if you like quiet it might not be for you but the property, rooms and staff are amazing!
Stayed 4 nights in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay. Staff was friendly and the food is great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Staff is amazing. Very clean and close to everything. Francisco and Anel at the rooftop bar are excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, spa was excellent, neighborhood was safe, no issues or concerns
Stayed 4 nights in Nov 2024

10/10 Excellent

Ahmed El Mamoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first time in Playa del Carmen, we couldn't have asked for a better hotel. On one side, you have the beach access within a 2min walk and, on the other side, 5th ave is less than 2mins walk. The rooftop terrace has beautiful views and a proper vibe since you have people from outside the hotel that come to party. The dining options were top notch! We found ourselves dining at the restaurants of the hotel more than on the strip because of how good it was. I highly recommend getting the all-inclusive meals drinks, well worth your buck. Overall, great experience.
Stayed 6 nights in Nov 2024

10/10 Excellent

RUTH OMOLAYO

Stayed 5 nights in Oct 2024

10/10 Excellent

Hanan, Woodland Hills

Stayed 6 nights in Oct 2024

10/10 Excellent

Jovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is well kept and beautiful. The staff is kind and they don't really bother you for much which is something we really liked.
Stayed 3 nights in Nov 2024