Puerto del Carmen Hotel Guide - Casino Hotels in Puerto del Carmen, Canary Islands

"Absolutely shocking apartment, no fans or air conditioning, no clean towels , even had to go out and buy toilet paper as it wasn’t replaced. Cleaners never made beds , I think all they did was to flick a mop around. Reception only open at odd hours , charged for safe , charged for Wi-Fi which was in and out all the time . Pool nice , but a real bad drain smell near sun beds . Apartment was really tired and grubby , the whole place is in dire need of a refurbishment, paint peeling every where...

"Very central, large apartment for 2"

"Amazing stay at Lani’s. This is a must stay when in lanzarote, superior service from start to finish. "

"La Penita is in a great location. Check in was very pleasant and quick. Our apartment was clean enough and had plenty of kitchen equipment. The towels are small and very well worn. Maid came twice during our stay and again on day before we left to empty bin and leave clean towels. The beds are two singles pushed together , we found that to be very uncomfortable. There isn't any air conditioning, but a fan over bed and stand up fan in main living area. Sun loungers have seen better days. The...

"WOW!!!! Fantastic apartments. Spotlessly clean. We had a ground floor 2bed apartment at the pool. We had 3 apartments. All spotless. Pool area clean and plenty of sunbeds (no sunbed wars!!). Sheets & towels changed and pool towels supplied as well. What can I say about the bar/restaurant - FABULOUS. Staff are amazing and make you feel very welcome. Happy Hour every day. Food was excellent and cocktails and drinks were fab. Prices cheaper than on the Strip. Barbeque was excellent. Food was...

"I wish to make a strong complaint. The Parque Tropical was overbooked when we arrived on Sunday 20th November. Even though hotels.com had guaranteed my booking and I had paid in full. We picked Parque Tropical for its proximity to the shops, restaurants and the beach as per the info on your website. We spent 4 nights in Acuariosol apts which were a mile further away from the centre of the strip. We had only 3 in Parque Tropical. We lost half a day's holiday on Thursday packing up, travelling and...

"Really enjoyed the stay so much so that we extended our stay by an extra two days. Room was extremely clean staff super friendly. "

"The property was so well kept, staff were all very keen to help and had proud in their work. The apt was very spacious, clean had everything you needed if you wanted to do self catering. We had an apt in the corner so we didn't have a front terrace or balcony which was a bit disappointing but it was nice and quiet and more privacy then. Only negative comment, the towels seemed a bit old and therefore they seemed to have a strange smell (dampness) which was a bit off putting. I would...