Firmdale hotels in Romford, London

"The hotel is clean, close to Big Ben in England and the London Eye. There are a few gift shops on a somewhat dirty street under the tunnel where the car park is situated, but you can also find shops on your way to Big Ben. A Starbucks is near the hotel as you head toward the London Eye. The hotel does have restaurants on the premises; however, there are no other dining options nearby. Overall, we received excellent service from most of the hotel staff, although we encountered a few individuals who seemed less enthusiastic and unwilling to help on a particular day. We had shower door issues, but they were fixed immediately. We requested the key for the terrace and got it as soon as they could bring it up, but the gentleman did not explain anything, just asked me to sign for the key and figure things out myself. "

"The location is fantastic—very walkable and close to everything while being safe and quiet. The staff were friendly, attentive, and made the stay feel really welcoming. Clean amenities and excellent service all around. The only downside was the mattress—it was an older coil style and not the most comfortable for a good night’s sleep. That said, everything else was lovely, and I’d still happily stay here again for the great location and overall experience."

"We had a lovely stay at this hotel, very easy distance to theatre land. Only negative was the breakfast area / reception were the same area so was a bit chaotic with guests standing around with suitcases causing a bottleneck when trying to have a relaxing breakfast "

"The property was close to everything that we wanted to visit."

"Great hotel, nice rooms, wonderful staff"

"Perfect stay !"

"Furniture and Walls a little worn. Nice staff wonderfull location even if were not Chelsea fans. "

"I had a lovely stay at this hotel. It is beautiful, clean, and you can walk to many tourist attractions from there. What I loved about it was the convenience to travel around London because there is an exit from the hotel directly into Victoria train station and the Underground. There are many food options in the area, and I felt safe in the area whether traveling by day or night. I will definitely stay here again on my next trip to London. "

"Easy walk from London Waterloo, but also very close to Lembeth walk tube station, lovely entrance way with chilled water. All the staff we encountered were super helpful there was also a good presence of (perhaps management) people ensuring everything was running smoothly. The room was clean with a great air con system to ensure it was never too hot or cold. We used the pool twice and was easy to book it lots of available towels, clean changing rooms, and again a presence of staff ensuring it was clean and floors were mopped and dry. If I was going to be picky the edges of the pool there were seals that were a bit mucky and starting to come off. Probably my only disappointment was breakfast the queue was quite long (9.30 Saturday morning) and then the food was ok, bacon was good. Bread was a bit stale and just felt lacking in some bits. A little slow to refill things especially orange juice and the breakfasts area just felt a bit chaotic and not overly enjoyable. I would definitely stay again but next time maybe go out for breakfast x"