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"Staff and Service were great! Loved the trees design and functionally of the room. "

"This was our first time to Greece and we booked sansal based on reviews and how close it was to the ocean. When we arrived the staff were so great and very helpful, they were also very friendly and gave good recommendations where to visit and where to eat. We will be staying here when we come back!"

"The location was ideal. Very close to the harbor, shopping centre, close to eating places.Minutes walk to the ferry crossing to Athens. The staff was always available and very helpful."

"Easy to find at night"

"Property was in a great location, 5 minute walk to the beach and on a bus line which made it easy to get into Heraklion as well as too and from the airport as well as other tourist destinations such as the palace of Knossos. "

"Our experience at this hotel was nothing short of exceptional! Having enjoyed several all-inclusive holidays in the past, we can confidently say this one stands out as the best by far. The variety of food options was simply incredible—there was so much to choose from that we were spoiled for choice! From an abundance of healthy dishes to excellent vegetarian options, every meal was a delight. Our room was immaculate, chic, and beautifully decorated, with a spacious and modern bathroom that exceeded our expectations. Housekeeping ensured our room was spotless every day, always adding a personal touch with their care and attentiveness. The restaurants provided top-notch service alongside an impressive selection of dishes. Every meal felt like a special occasion, leaving us consistently impressed. The hotel’s location by the sea was breathtaking. Sipping expertly crafted cocktails on the beach while enjoying the serene views was an absolute highlight. The pizza and burger station added a fun and convenient touch that we absolutely loved. If we could give this hotel more than 10 stars, we absolutely would! We're already planning to explore another Mitsis hotel in the future, thanks to this unforgettable experience. A heartfelt thank-you to the entire team for making our stay so remarkable. If we return to Crete, there’s no question—we’ll be back to stay with you again!"

"My husband and I have both traveled internationally but neither of us have ever experienced the type of gracious and considerate hotel staff. Each and every one we encountered was amazing. This was really proven when my husband, who has heart problems, had to be taken to the hospital. They arranged a car to take me (while my husband was in the ambulance) and deliver both of us back home upon release. This was our first visit to Crete, for our 30th anniversary and we could not have been more pleased with our accommodations. "

"Stunning hotel in the best location in Chania. Service was warm, efficient and high level. Rooms was comfortable, breakfast superb and we loved the free bikes we could borrow to ride around the town"

"Great place, best breakfast of our whole trip! Loved the rooms. This was our best stop. Parking is tricky but the hotel took care of our car and parking it. Thank you!!!"