PREM Group UK hotels in Reading, England

"The VOCO in Reading was our last stay after a 9 day trip with overnight stays in Amsterdam, Brussels, Paris and London, and the BEST stay of the entire trip. From the moment we walked in, we were treated like five star guests in a five star hotel. The front desk was so helpful in making recommendations and offering to arrange taxi service, and then rescheduling that service when I needed it. The restaurant was great with fantastic hours; despite checking in late after 8 PM, we were still able to enjoy a great dinner and drink in the hotel bar. The restaurant and bar staff were also top-notch. We had a party of three, with two adults and a 13 year-old and had special requests about dining the next day. When we were arrived for dinner, even though we had a different server, they were aware of what we had shared the night before and fully prepared. We stayed for two nights and the accommodations were extremely comfortable. From being from America, we are used to air-conditioning and the air-conditioning in that hotel was great – the best of any hotel across our trip. We can’t speak more highly about the service. The only drawback, and it’s very small, there was no coffee or tea in the room and you needed to go down to the restaurant and I pay for a cup (or it was included if you dined in for a fee). Overall, this hotel was fantastic and probably the best service we’ve ever received while traveling."

"Great size room. Comfortable. "

"Loved the ambience of The Avenue and the food and drinks facilities were exceptional. Staff were very competent and friendly."

"We enjoyed our stay here at Reading. Thanks for everything "

"Super location, room overlooking the Thames. Great riverside bar and restaurant, quick service for food - just need to bring cutlery out first! Would definitely stay again"

"Really comfortable, very welcoming staff, will stay again "

"Beautiful property, very close to train station. Rooms have air conditioning so that was a plus! Attentive staff. We did not eat at the hotel so I cannot rate the food, but I would recommend the Malmaison for your stay in Reading. "

"I heard a few bad reviews so I was a bit apprehensive about booking . The moment I arrived at the reception it did take a few moments for the staff to allocate a room but it wasn’t a long wait I was approached with smiles . The staff are friendly and always helpful . The room was exceptionally clean , equipped with a microwave /fridge freezer and cutlery /mugs /tea and coffee /milk and a kettle . I slept like a baby . No Air conditioner but a fan but to be fair it’s a 3 star hotel so I wasn’t expected an AC although it would have been great (lol). Breakfast was decent . Please do not go by the reviews on here , book it and experience it for yourself . I don’t know what people were really expecting for a 3 star hotel but I was genuinely impressed. "

"Staff always super friendly and outstanding value for money. Have stayed here many times."