HotelPartner hotels in Chelsea, New York

"Everything about this property was excellent all the way to the staff! Definitely will be back "

"The staff was very courteous and helpful. We were there during New Years and felt safe the whole time. Awesome location and accessible to everything you need. Mamadu - hotel security was awesome . Will stay here again"

"the hostess was very helpful "

"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"good hotel for the price, central location close to subway and dining. walkable throughout downtown"

"I love everything about the hotel and my stay!"

"Very affordable and well located."

"Great first time experience definitely will be coming back! Everyone took safety measures serious with it being New years!"