6/10 Okay
Adrian
8 Nov 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
This is just an honest review with our thoughts on our stay. When we were checking in which was just around the end of the check in time we expected more professionalism. The night porter/ receptionist came around in pyjamas, and not friendly or welcoming, would recommend customer service training, because being nice is free. The room did not really look like the one on the pictures. Once we got to our room it stank of whisky, but there are also some positives.
The room was very clean including the bathroom - bedding and towels. The room had amenities, coffee and tea, kettle and a TV. To add the room was warm, and the pillows and mattress were comfortable.
Adrian
Stayed 1 night in Nov 2024