Family Friendly Hotels in Quintana Roo

"You have never have a butler until you have Amado. There is just nobody better. Attentive to every detail, lovely manners, intelligent and so helpful. Great place. The hotel tries hard to keep sargassum with constant tractors. But it’s been too much for Cancun this summer they were affected by it. But the hotel makes up for the lack of clean ocean - not their fault- and delivers in every way. "

"Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso, "

"Love the place, "

"family resort at finest"

"The food was great. The room was fantastic."

"I they had a show every evening at 6pm "

"Had a wonderful time. Thanks to the guys in the front desk for allowing me an early check in and late check out ( thanks Edgar ) the pool environment was super cool and I love the fact that from noise can be hear from the room. Will be back ! "

"Excellence Riviera Cancun is a spectacular property! Beautiful rooms, activities are tons of fun, swim up bar definite must! The restaurants are far better than any other resort I’ve been to in the area. No need to make reservations, you aren’t limited on what you can order on the menus. Chez Isabella, French-top notch food and service! The Grill, steakhouse, Lobster House-grilled lobster is wonderful. Make sure to catch Agave when they serve their special very authentic menu for the week-I think it’s on Wednesdays. Off the hook! Big shout out to Pablo at the Terrace Bar-he made our stay extra fun! If you’re going in the summer-the seaweed problem is gross! Excellence is one of the few resorts that keeps their beach clean but the smell and murkiness of the water due to the overgrowth of seaweed-no one really uses the beach in the summer. This is a problem all over riviera Maya coast in the summer, except for Isla Mujares. Excellence Riviera Cancún is a superb resort!! "

"La playa es lo mejor del hotel "