Playa del Carmen Hotel Guide - Family Friendly Hotels in Playa del Carmen, Quintana Roo

"Very good "

"Had a great experience with my family. We will definitely come back."

"Everything was excellent, staff great service , food is delicious and the hotel is beautiful room clean and always fresh. I think the only problem was our safe, but that was about it, we loved the service from Jose from the sunrise bar and Luis from the pool bar. Luis from hibachi did a great job as well. Honestly the entire staff was great made us feel pampered all our stay."

"Friendly and helpful staff. The rooms were nice and clean. There is a beautiful view of beach upon arrival, very aesthetically pleasing...I could go on and on. You should book! "

"RIU Palace exceeded my expectations, the doorbell and receptionist made me feel like in paradise with warm welcome. Waiters are very nice, they pay attention to your needs at each restaurants and always smiling. Hotel extremely clean, daily activities for every age, safe hotel and familiar. This is my second time staying in this hotel, my husband and I traveled with 2 kids(4&11years old)."

"This property was very good, the only issue was that the elevator did not work for our entire stay, and being on the 3rd floor was very tiring…The breakfast buffet was outstanding, but lunch and dinner was marginal at best, the same things every day for lunch and dinner with the buffet…As for the resturant everything pretty much tasted the Same… "

"So much to do and try. Great experience.. Food was extremely good..Top shelf alcohol!! Amazing views. "

"Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso, "

"The place is amazing, perfect for a family trip with our toddler. The whole place is clean and the service all around is amazing from the entrance, to the pool area, to the spa. The Spa by the way is a must try, we tried the couples massage and we recommend 110%. The food is amazing, all the restaurants are great and the drinks are also great, by the way their coffee and their coffee stand is amazing. The only thing I didnt love are the covers on the beds, nothing wrong with them in general I usually jus tlike heavier blankets, hubby and kid didnt mind them at all and they slept great, me not so much, would deifnitely ask for newer comforter. "