5 Star Hotels in Playa del Carmen, Quintana Roo

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"Everything was awesome!!! The only bad thing I have to say it's that sometimes we had to wait for a long time for the shuttle. You must take it to be transported between the rooms and the water park/lobby"

"The staff were incredible! Best service we ever experienced. The food in all the restaurants was terrific. Spa is nice, massages were so soothing. "

"This resort was fantastic overall, and we’d definitely stay here again. The staff are all very friendly, our rooms were clean and spacious and we had no issues with theft. There are lots of a la carte restaurants with decent availability each night, be sure to book in advance online. Our favs: La Hacienda, La Fondue. The bad ones: Miso Sushi, La Fleur. The sushi was terrible (looked and tasted like it had been left in plastic wrap in a fridge for about 24hrs). The buffets were all phenomenal with a huge variety of delicious foods. Nothing bad to say about them. There are many pools and bars, you won’t ever be without a drink if that’s what you’re looking for. The quality of the drinks varies from bar to bar, but that’s to be expected. The nightlife is good. The disco was fun, just like any other club with seating and a dance floor. The nightly shows and entertainment varied but was good overall. We were in a junior suite and wish we had upgraded to a swim up, they looked fun. The beach wasn’t great. There was a sewage run off just by where the resort touches the beach so on hot days - all of them - it stank. There was very little actual sand area and most of it was packed with chairs that filled up very quickly. We went in December and had no problems with seaweed. Would I say this is a 5 star resort? Not really. Is it a fantastic place to get value for your money and a fun place to spend a week? Absolutely. We had a fantastic time and wouldn’t hesitate to come again. "

"Hotel Xcaret offers an amazing all-inclusive experience that combines convenience and relaxation. I had everything preplanned for us by sending our wishlist ahead of time, which allowed us to enjoy the resort’s stunning amenities, nature-inspired design, and access to nearby parks without a worry. It was the perfect spot for a stress-free getaway. Tip: I recommend booking your Sunday brunch directly at Las Cuevas to avoid being redirected to a sales presentation. I didn’t know this and tried booking through the concierge, but little did we know, they were trying to make us to attend the free breakfast with a sales presentation. We were all confused, as I knew the brunch wasn’t supposed to be free. The language barrier didn’t help either in that situation."

"The resort itself is beautiful. The transportation is. Breeze. Staff is very friendly and accommodating. The only issue was food was inconsistent. Room service was great one time and ok another. Also the app for the parks did not work. "

"Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there."

"There was always something going on that was interesting, they carved up a whole tuna in the front lobby for dinner. It was awesome to watch. "