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Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

5.0 star property
Adults-only luxury on the beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

Yoga
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Couples treatment room(s), sauna, hot tub, steam room
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • On private beach
  • Room service
  • Pool
  • Hot tub
The price is €611
includes taxes & fees
16 Dec - 17 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite, 1 Bedroom, Ocean View (Master, Club)

Suite, 1 Bedroom, Ocean View (Master, Club)

Suite, 1 Bedroom, Ocean View (Master, Club)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Junior Suite King

Club Ocean Front Junior Suite King

Club Ocean Front Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Double

View from room

Club Ocean Front Junior Suite Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Swim Up Double

View from room

Junior Suite Swim Up Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Ocean Front Junior Suite Swim Up King

Club Ocean Front Junior Suite Swim Up King

Club Ocean Front Junior Suite Swim Up King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Ocean View Junior Suite Double

Club Ocean View Junior Suite Double

Club Ocean View Junior Suite Double

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Swim Up King

Junior Suite Swim Up King

Junior Suite Swim Up King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite Swim Up Double

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Junior Suite Swim Up Double

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Ocean View Junior Suite King

Club Ocean View Junior Suite King

Club Ocean View Junior Suite King

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Junior Suite King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Resort View Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Club One Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club One Bedroom Master Suite

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View One Bedroom Grand Master Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Ocean View One Bedroom Grand Master Suite

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 125 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Junior Suite Swim Up King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Junior Suite Swim Up King

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King

Ocean View Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club One Bedroom Master Swim Up Suite

Club One Bedroom Master Swim Up Suite

Club One Bedroom Master Swim Up Suite

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000

What's nearby

  • Juanillo Beach - 14 min walk - 1.2 km
  • Punta Espada Golf Course - 8 min drive - 6.2 km
  • Indigenous Eyes Ecological Park - 9 min drive - 6.2 km
  • Scape Park - 12 min drive - 7.7 km
  • Punta Cana Beach - 12 min drive - 7.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 17 min drive

Restaurants

  • ‪Juanillo Grill & Beach Bar - ‬8 min walk
  • ‪The Chinola - ‬1 min walk
  • ‪Punch Bar - ‬16 min walk
  • ‪Jwb Steakhouse - ‬3 min drive
  • ‪El Mercado - ‬6 min walk

About this property

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

Luxury family-friendly property near Juanillo Beach
You can look forward to free water park access, 2 swim-up bars and a beach bar at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive. With a private beach, beachfront dining and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a body treatment or a body scrub at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Pilates classes and fitness classes are offered at the 24-hour gym; other things to do include beach volleyball and beach yoga. In addition to a poolside bar and a corner/local shop, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 3 outdoor pools with a lazy river, a waterslide and 2 swim-up bars
  • Free valet parking
  • An electric car charging station, a vegetable garden and concierge services
  • 18 meeting rooms, a porter/bellboy and a TV in reception
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 375 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Designer toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Balconies, coffee/tea makers and daily housekeeping

All-inclusive details

All-inclusive room rates at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free valet parking on site

Food and drink

  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brandos
  • Journeys
  • Shutters Beachside
  • The Pier
  • Waves

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Conference centre (15,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hyatt Zilara Cap Cana Adults All Inclusive
Hyatt Zilara Cap Cana Adults All Inclusive Punta Cana
Hyatt Zilara Cap Cana Adults Hotel Punta Cana
Hyatt Zilara Cap Cana Adults Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only Punta Cana
Punta Cana Hyatt Zilara Cap Cana - Adults Only Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana - Adults Only Punta Cana
Hyatt Zilara Cap Cana Adults Punta Cana
Hyatt Zilara Cap Cana Adults Only – All Inclusive
Hyatt Zilara Cap Cana All Inclusive
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana Adults Only All Inclusive
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Punta Cana

Frequently asked questions

Does Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive on 16 Dec 2024 start from €610.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Valet parking is free at this property.

What time is check-in at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive located?

This Punta Cana property is on the beach, 0.7 mi (1.2 km) from Juanillo Beach, and within 6 mi (10 km) of Punta Cana Beach and Punta Espada Golf Course. Caleton Beach Club and La Cana Golf Course are also within 6 miles (10 km).

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 857 out of 1014 reviews" "
Rating 8 - Good. 98 out of 1014 reviews" "
Rating 6 - Okay. 38 out of 1014 reviews" "
Rating 4 - Poor. 10 out of 1014 reviews" "
Rating 2 - Terrible. 11 out of 1014 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service always available and super friendly. The best food out of all the resort I went to. Can walk anywhere. The hotel and the beach was clean, the Acqua park fun and the spa was amazing. It’s pricy but worth it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great hut should be better rewarded. In addition, to any towels used per guest and the hotel allows this. Also, clients take as many pool chairs they want even though they ended up using only 2. Hotel approves this and it diminishes the use by other clients
Stayed 4 nights in Nov 2024

2/10 Terrible

Milagros Aurelia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Para mi el entrenimiento es bien aburrido.no dan lo que ofrecen cuando uno llega .no porque sea de pareja debe de ser tan aburrido
Stayed 4 nights in Nov 2024

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Nestor

Excelente thaks
Stayed 4 nights in Nov 2024

8/10 Good

Monica Eva

Stayed 7 nights in Nov 2024

10/10 Excellent

Kathleen Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Samantha Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing - Food was incredible - Beach was beautiful - Absolutely loved our stay and can't wait to go back
Stayed 6 nights in Nov 2024

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

CeCelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit here this year and I was hoping to experience the same level of service I did during my first visit. I even upgraded to the club level. I did not receive neither concierge service nor a bottle of wine. I love this resort, but am quite disappointed, especially at not receiving what I paid for. Additionally, there seemed to be less of an effort in keeping the beach clean. I witnessed multiple guests cleaning out plastic and other trash from the ocean. I really hope the resort works to resolve this.
Stayed 3 nights in Nov 2024

10/10 Excellent

Andres

Stayed 4 nights in Nov 2024

8/10 Good

Kimlee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough entertainment for the adults. There should be a nightclub or turn one of the conference rooms into a nightclub on Fri or Sat night.
Stayed 4 nights in Nov 2024

10/10 Excellent

IDEAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un recurso humano y infraestructura excelente. Todos sin destinciin. Este hotel tengo 6 visitas hechas. Mi familia y yo. Y siempre es excelente en todos los sentidos.
Stayed 2 nights in Nov 2024

8/10 Good

Christopher Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

nathan glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 8 days to celebrate our anniversary. Our room was great! It had great views, it was extremely clean and well maintained. The property itself is very nice and well organized. The pools were great and the hot tubs were relaxing. The beach is super close and very beautiful. They had nightly shows and entertainment that was very good. The local "Scape Park" is a must. Really nice excursion. Only inconvenience was the restaurants being packed by 7. Always a wait unless you eat early. Wasn't very fond of the vacation package hustle either... Other than that the resort is definitely worth a visit. We'd definitely visit again.
Stayed 8 nights in Nov 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, clean, staff was wonderful and dining choices were tremendous.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best all inclusive I’ve ever been. The quality of the service, food and activities was superb.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the food and drink options. Pools were fantastic. Staff was always lovely and helpful. We did a spa / massage day that was incredibly enjoyable! Highly recommend. Check out the water sports and activities. Not a ton of nightlife, but we made the most of it!
Stayed 4 nights in Nov 2024

10/10 Excellent

Tammie Lee, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accomodating giving us a late check out as we had a late flight. Very appreciated
Stayed 6 nights in Nov 2024

6/10 Okay

Derek, Anchorage

Travelled with family
Liked: Amenities
Stayed 6 nights in Nov 2024

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wish they had a club. We are a young couple and sometimes we didn’t know what else to do at night. But everything else was perfect. Pay extra for being a Club we didn’t do and we felt we didn’t miss anything different. The staff was super helpful, I can tell they love their job and it felt as if they are happy with working at the Hyatt and that’s important. Gorge at lobby was great, Eugenia at the Grabrielle bar was excellent. Santos at the Pier restaurant was awesome. Excellent services everywhere we went. The Blind Butcher was worth it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms and gray food!
Stayed 2 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities
The only thing was the buffet, everything is behind the windows & they don't let you serve so you must wait a while to get your food.
Stayed 4 nights in Nov 2024

10/10 Excellent

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what can i say about my stay at the Zilara Resort, it was an amazing experience. from the moment my wife walked in, we were astonished at the beauty of the lobby entrance. we were greeted by the hotel staff who took our luggage and check us in promptly. we were taken to our which was very spacious with massive king size bed and huge 55' in tv. the bathroom had his and hers vanity, which i love and big stand-in shower. and enough cabinet space throughout the entire room to pack all your belongings away. but what really stood, and we really admire was the staff, I mean they were so kind, professional and attentive, from Leury at the pool Bar, Melvin the server at the Mercado buffet, to the very lovely and kind concierge named Jenny at the front lobby. top notch service. all our needs were met. the restaurants, we love the food, even though we didn't visit all the restaurant the once that we did attend, were phenomenal, food was great, and staff was on point with the service. Now even though you have to pay extra for it, The Blind Butcher is the place to visit if you're celebrating a special occasion like we did for my wife's birthday, you get to eat great food with a show every 15 mins or so, it was night to remember, it was very classy and entertaining. All and all, we had amazing experience we definitely recommend this resort to all our family and friends.
Stayed 5 nights in Oct 2024