Hard Rock Hotels hotels in Akumal, Quintana Roo

"The staff are amazing, the resort was so peaceful, and everyone was so kind,"

"The resort was perfect. The food was fabulous. The staff were wonderful. "

"One of the best all-inclusive hotels we’ve stayed at. Staff is friendly especially Karen and Eric Medina who gave us a complimentary hydrotherapy at the spa!! Our flight was early and they were so kind to accommodate us at the buffet and able to check-in early at 1pm instead if 3pm. But probably because it is already the beginning of the slow season, nevertheless they were awesome to let us in early! Our stay was epic, we loved the quiet pool, the lazy river and the kids enjoyed the wildlife at the resort!! Food was great too!! The rooms however are a little dated and our room was a little warm to my liking..The conceirge in building 10 are very helpful..Dario and Diego! Overall excellente!! Would recommend!!"

"I loved having the electric carts to take people all over not only our resort but to other resorts of the same company in the immediate vicinity as well. Gave us a much wider choice of restaurants than if we stayed at just the one resort."

"Todo perfecto solo la chica del front desk Alma muy mala actitud…"

"We absolutely love ABR! Our family has been visiting this resort for the past 15 years, and it continues to be a special place for us. Each year, we notice thoughtful updates and improvements, all while maintaining the natural beauty of the grounds, which blend seamlessly with the surroundings. Everything is always impeccably clean, and the staff is consistently kind, polite, and attentive. We especially enjoy the 8 AM yoga sessions, daily beach volleyball, and the wide variety of delicious food and drinks. While the evening entertainment could use some improvement—most nights the bands don't quite energize the crowd—there’s always a great atmosphere in the main palapa after dinner. Sundays are a highlight, with a fantastic Salsa/Cumbia band that gets everyone on the dance floor! During our recent stay, the sargassum issue affected the beaches, which was unfortunate but beyond anyone’s control. Akumal Bay is typically home to some of the most stunning beaches and snorkeling we’ve ever experienced. Overall, we love this resort for its welcoming, international vibe and outstanding customer service. We look forward to returning again!"

"The staff and service here was phenominal. I had no complàints with this place. They made sure we enjoyed our stay and they were super friendly and their english was very good."

"Staff was great! Food good, room was good and recommended this place to friends and family. "

"Absolutely Perfect Beachfront Getaway! This apartment was everything I could’ve hoped for and more! Impeccably clean, quiet, and secure, it’s the perfect escape for anyone looking to truly relax. The best part? You can literally walk out of the living room straight onto the soft, white sand and take in the breathtaking view of the ocean—it’s like your own private slice of paradise. The atmosphere is incredibly peaceful with no noise, just the sound of the waves. It felt like a true retreat. The food and drinks on site were excellent, and the bartender is top-notch—professional, friendly, and mixes some of the best cocktails I’ve ever had. Having parking available is a huge plus, especially at the beach. This place has everything covered. I can’t wait to come back—it’s now one of my favorite places to stay!"