Firmdale hotels in City of Westminster, London

"The staff was delightful and helpful, and the location was perfect for accessing the Tube and bus lines. We were close enough to walk to many attractions as well. We’ve stayed here three times now and will definitely return on our next trip to London."

"I loved the modern interior design of the hotel and that it had a bar on the ground floor. Staff were also very helpful and friendly."

"Great property . "

"Cleanliness, good service, quiet, walking distance to dining options "

"Suite was really nice but some hairs found around the bathroom (in bathtub and sink) and the dark tiles in the bathroom area made the toilet very dark (like a night club?) Breakfast was tasty but again quite dark (possibly due to scaffolding so I can give this a pass) and I ordered some vegetarian sausages and they did not arrive until I asked a member of staff to check with the chef about 20 mins later. Some minor issues but would not expect this for the price I paid. An otherwise pleasant stay though. "

"Loved our deluxe size room and the folks assisting with the bags, being shown directly to our room and the size, amenities and qualities of all products picked. The blissful bed delivered and was the comfiest of all beds we've stayed at and the noise level was so quiet (assuming there was good noise reduction techiniques in place AND also thenstreet its on is not overrun like some hotels we stayed at closer to victoria station area) that we often slept in numerous days and didnt realize how late it was."

"First class all the way. Location a few minutes walk from victoria station. Easy check in from polite helpfull staff. Room spotless and modern. Small fridge,safe,iron+board, small kettle with tea/ coffee, blackout curtains, just some of room features. Noticed a lot of airline staff checking in, so you know its a good choice. Breakfast included in room rate and you would be hard pushed to better with the amount of choice available. "

"Second time at this lovely hotel and will be our home from home for future stays in London. Staff are super friendly and attentive without being overbearing. Food and drinks are great - the residence is a fantastic perk for paying hotel guests. Rooms are comfortable and quiet, and the spa/ pool is a great spot to unwind and recharge the batteries. Location is perfect with Covent Garden one way and Piccadilly/ lovely parks in the other direction. Can’t fault this hotel "

"This hotel is sweet, bustling, very customer-oriented, and fabulously located. The staff are all extremely helpful. My only request would be to have recycling options in the room."