Palace Resorts hotels in Hidalgo, Quintana Roo

"Exceptional service. Great food. Wonderful safe and clean hotel. "

"Overall, the property exceeded our expectations. Our room was impeccable and we enjoyed the private rooftop with plunge pool. Our pool didn’t work two days during our stay because the water evaporated; we did call to have it fixed, but it didn’t get done before we checked out. It didn’t bother us too badly, but it would’ve been nice had the staff made more of an effort to clean the pool and fill it with water. Nonetheless, the restaurants were very good for the most part. The breakfast buffet, Italian restaurant, and French restaurant were our favorites. We didn’t try them all (10 total restaurants on property), but we found The Grill and Spice (Asian) to be mediocre at best. The activities and pools were outstanding. The staff… out of this world! It was a very peaceful vacation and we look forward to a future stay. I highly recommend using the hotel’s driving service to/from the airport. It’s totally worth it."

"Excellent property. Only negative is my early check-in request, offered directly on the resort’s website, went unanswered and I was unable to check in before 3pm "

"Great value for money especially travelling with older or younger children "

"I loved everything from beginning to end and the food was sooo good!"

"The staff was amazing! Excellent customer service and beautiful hotel. "

"Everything was amazing "

"Wonderful. "

"Clean and friendly environment. You don't need to make reservations for any restaurants - just walk in, be seated, order and enjoy! Preferred lounge with premium drinks when booked through Expedia. I loved this resort!"