Puerto Morelos Hotel Guide - All Inclusive Hotels in Puerto Morelos, Quintana Roo

"Overall, the property exceeded our expectations. Our room was impeccable and we enjoyed the private rooftop with plunge pool. Our pool didn’t work two days during our stay because the water evaporated; we did call to have it fixed, but it didn’t get done before we checked out. It didn’t bother us too badly, but it would’ve been nice had the staff made more of an effort to clean the pool and fill it with water. Nonetheless, the restaurants were very good for the most part. The breakfast buffet, Italian restaurant, and French restaurant were our favorites. We didn’t try them all (10 total restaurants on property), but we found The Grill and Spice (Asian) to be mediocre at best. The activities and pools were outstanding. The staff… out of this world! It was a very peaceful vacation and we look forward to a future stay. I highly recommend using the hotel’s driving service to/from the airport. It’s totally worth it."

"We loved our stay with our family at Dreams Sapphire. We had two rooms in building 1 and our rooms were in a great location near pool and beach. The staff truly makes the stay memorable. The grounds were beautiful, pool lively and food was good. We upgraded to preferred which I would recommend as check in/check out and the preferred lounge, top shelf liquor in the lounge and preferred pool made it worth the money for our family. We will return to this resort! "

"Clean and friendly environment. You don't need to make reservations for any restaurants - just walk in, be seated, order and enjoy! Preferred lounge with premium drinks when booked through Expedia. I loved this resort!"

"Great staff all around from pool staff, lobby staff, house keeping and restaurant staff. Food was very mediocre and reservations were a little hard to get but those restaurants had good food! I would recommend again!!"

"I really liked the property, the very friendly staff, the gardens, the food, I liked everything. 100% would recommend the hotel because you can walk freely and use all the pools in the 3 hotels or Comoeen any of the 3 hotels without restriction. What I did not like was the head of security, who was very polite and very despotic with the guests and with the drivers who pass through the clients to get them to the airport, I would only give him some Training on how to treat the clients. I understand that he is doing his job, but he does not have to treat clients badly, there is a way to speak with respect. "

"The staff was amazing and very attentive to our needs. I absolutely loved my room and the buffet at Marche' offered so many great options. "

"Our stay was amazing because of the wonderful staff! Vicente in the pool was AMAZING and extremely attentive. He connects with his people personally and memorizes everyone’s names! He also came to work early each day to set up our spaces around the pool. He is a rock star!! Enrique was such a hard worker and absolutely so kind! He has a heart of gold! Angel in Entertainmant was phenomenal. I feel like I’ve known him for years. He was like our best friend while there and is such a great entertainer! Ivan and Erik the entertainers were fabulous and made everything fun. They are super dancers and so friendly!! Our servers Roger and Edwin were fantastic! They were so timely & attentive, memorized our drinks, and never missed a thing. We love them both! Antonio the bartender was such a hard worker and made sure our drinks were top tier. He is so friendly too and such a kind person. In the Spoons restaurant, our main server was Isai (can’t remember spelling) and Edwin too! They were very attentive and helpful. Plus the food was great!! I am 100% positive. I will return to this resort simply because of the people. I feel like I have family in Cancun now!"

"Amazing property, staff, & food. Very quiet resort, with little to no evening entertainment options "

"The best resort I have visited. I will be back again soon. All good and excellent service team work was amazing."