Fairmont hotels in Playa del Carmen, Quintana Roo

"Very nice resort,had a shuttle that covered all areas and ran about every 15 minutes,from the lobby to the beach"

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"Excellent value with awesome service..parking is abit of a pain but free, secure and safe"

"Everything was awesome!!! The only bad thing I have to say it's that sometimes we had to wait for a long time for the shuttle. You must take it to be transported between the rooms and the water park/lobby"

"The staff were incredible! Best service we ever experienced. The food in all the restaurants was terrific. Spa is nice, massages were so soothing. "

"We loved the entire place ! It was such an amazing experience! We will go back for sure! "

"Great trip. Staff very friendly "

"Really enjoyed our stay and plan to return within the next year. "

"This resort was fantastic overall, and we’d definitely stay here again. The staff are all very friendly, our rooms were clean and spacious and we had no issues with theft. There are lots of a la carte restaurants with decent availability each night, be sure to book in advance online. Our favs: La Hacienda, La Fondue. The bad ones: Miso Sushi, La Fleur. The sushi was terrible (looked and tasted like it had been left in plastic wrap in a fridge for about 24hrs). The buffets were all phenomenal with a huge variety of delicious foods. Nothing bad to say about them. There are many pools and bars, you won’t ever be without a drink if that’s what you’re looking for. The quality of the drinks varies from bar to bar, but that’s to be expected. The nightlife is good. The disco was fun, just like any other club with seating and a dance floor. The nightly shows and entertainment varied but was good overall. We were in a junior suite and wish we had upgraded to a swim up, they looked fun. The beach wasn’t great. There was a sewage run off just by where the resort touches the beach so on hot days - all of them - it stank. There was very little actual sand area and most of it was packed with chairs that filled up very quickly. We went in December and had no problems with seaweed. Would I say this is a 5 star resort? Not really. Is it a fantastic place to get value for your money and a fun place to spend a week? Absolutely. We had a fantastic time and wouldn’t hesitate to come again. "